Identity Locking Rules

The Identity Locking Rules page, available for SpamExperts Super-Admin, and Admin Level users, allows you to create and manage rules that automatically lock user identities based on email activity. This helps in preventing spam and other unwanted email behaviours by setting specific criteria that, when met, will lock the offending identity.

The rules defined within Identity Locking Rules use Python's regular expression syntax.

If an Identity is locked by triggering one of these rules, an email will be sent to the Administrator's Contact address as set in the Server Settings section of the General > Settings page.

View Existing Rules

  1. In the Super-Admin or Admin Level Control Panel, navigate to Outgoing - Protection > Identity Locking Rules
  2. Use the Query Rules panel to search the rules you have added
  3. Use the Customise dropdown to choose which columns you want to show in your results. At least one of the following columns must be checked:
    • Admin - The Admin the rule is associated with
    • Main Class - The regular expression used to apply to the Main Class of the message
    • Sub Class - The regular expression used to apply to the Sub Class of the message
    • Extra Class - The regular expression used to apply to the Extra Class of the message
    • Error Class - Whether the message was classified as False Positive, False Negative, or Nona
    • Count - The number of times the rule must be triggered in order to lock the identity within the specified Period
    • Period - The period of time (in minutes) in which the rule must be triggered the number of times specified in Count to lock the identity
    • Reason - A note or description of the rule
  4. Click on Show results to display the matching results
  5. The Rules are listed. Click on the dropdown to the left of a rule to choose from the following tasks:
    • Edit - Make changes to the existing rule
    • Remove - Delete the rule
    • Export as .CSV - Exports the rule's settings as a .CSV (Comma Separated Values) file

Add Identity Locking Rule

  1. In the Super-Admin or Admin Level Control Panel, navigate to Outgoing - Protection > Identity Locking Rules
  2. Click Add rule

  3. Select the Admin user to apply the rule to from the dropdown
  4. Enter Regular Expressions (regex) for the Main Class, Sub Class and Extra Class fields
  5. Select the Error class from one of the following three:
    • None
    • False Positive
    • False Negative
  6. Enter the number of times the rule must be triggered within the specified period for the identity to be locked in the Count field
  7. Enter the Period in minutes. If the rule is triggered for the specified Count within this period, the identity will be locked
  8. Provide a note or description of the rational for the rule in the Reason field
  9. Click Save

Manage Identity Locking Rules

Edit Rule

All fields can be edited.

  1. In the Super-Admin or Admin Level Control Panel, navigate to Outgoing - Protection > Identity Locking Rules
  2. Use the Query Rules panel to search the rules you wish to edit
  3. Click on the dropdown to the left of a rule and select Edit

  4. Make the required changes to the rule
  5. Click Save

Delete Rule

  1. In the Super-Admin or Admin Level Control Panel, navigate to Outgoing - Protection > Identity Locking Rules
  2. Use the Query Rules panel to search the rules you wish to edit
  3. Click on the dropdown to the left of a rule and select Remove

  4. Confirm you wish to remove the selected rule by clicking Remove