View Outgoing Delivery Queue

The Outgoing Delivery Queue stores emails that are not being accepted by the destination server with a temporary rejection status, seeWhat do SMTP Message Responses Mean?.

Access the Outgoing Delivery Queue

You can view the Outgoing Delivery Queue at the Admin Level, Domain Level and Email Level.

• At the Admin Level, the queue for all recipients for all domains is visible and can filterable
• At the Domain Level, the queue for all recipients in the domain you are logged into is visible
• At the Email Level, the queue for the specific mailbox is visible

1. Click on Continuity > Delivery queue - outgoing to open the Outgoing Log Search page filtered to show all messages with the 'Queued' and 'Delivery failed' status. You can further filter your listed results by adding new rules using the + New rule link



2. After adding more rules, click Show Results to run the search and list the results

All queued emails which match the filters are listed in the table at the bottom of the page.

Actions Available on Log Search Results

In the Search Results listed you can carry out a variety of actions.

Actions Available for Message Statuses

Key

The following icons indicate the action's availability per message status:

Key	Status	Description
	Available	The action is available for all messages with this status
	Available if additional criteria met	The action is available for any message with this status, so long as an additional criteria is met (see * for additional information)
	Not Available	The action is not available for any message with this status

Incoming

• Allow/Block
• Troubleshoot
• Continuity
• Quarantine Management
• Archiving
Allow/Block

Status/Action	Add allow list filtering rule	Add block list filtering rule	Add sender to allow list	Block recipient	Block sender	Block sender and remove from quarantine	Change action for messages like this
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released

Troubleshoot

Status/Action	Delivery issue log	Download quarantined message	Export as .CSV	Recipient callout	Remove from queue and notify sender	Retry delivery from queue	Sender callout	Telnet SMTP test
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released

Continuity

Status/Action	Compose Reply	Download queued message	Remove from queue	View email
auto-released				* Available only if archived
blackholed				* Available only if archived
bounced				* Available only if archived
delivered				* Available only if archived
delivery-failed				* Available only if archived
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced				* Available only if archived
queue-removed				* Available only if archived
queue-expired				* Available only if archived
rejected
released				* Available only if archived

Quarantine Management

Status/Action	Release from quarantine	Release from quarantine	Release and train from quarantine	Remove from queue and train as spam	Train as spam
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released

Archiving

Status/Action	Delete archived message	Export message from archive	Redeliver archived message
auto-released	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
blackholed	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
bounced	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
delivered	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
delivery-failed	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
queue-frozen	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
queue-bounced	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
queue-removed	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
queue-expired	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
rejected
released	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain

Some actions may not be available for Email Level Users.

Outgoing

• Allow/Block
• Troubleshoot
• Continuity
• Quarantine Management
• Archiving
• Identity Management
Allow/Block

Status/Action	Add allow list filtering rule	Add block list filtering rule	Add sender to allow list	Block recipient	Block sender	Block sender and remove from quarantine	Change action for messages like this
auto-released	* available only at super-admin level	* available only at super-admin level
blackholed	* available only at super-admin level	* available only at super-admin level
bounced	* available only at super-admin level	* available only at super-admin level
delivered	* available only at super-admin level	* available only at super-admin level
delivery-failed	* available only at super-admin level	* available only at super-admin level
not-accepted	* available only at super-admin level	* available only at super-admin level
quarantined	* available only at super-admin level	* available only at super-admin level
quarantine-expired	* available only at super-admin level	* available only at super-admin level
quarantine-removed	* available only at super-admin level	* available only at super-admin level
queued	* available only at super-admin level	* available only at super-admin level
queue-frozen	* available only at super-admin level	* available only at super-admin level
queue-bounced	* available only at super-admin level	* available only at super-admin level
queue-removed	* available only at super-admin level	* available only at super-admin level
queue-expired	* available only at super-admin level	* available only at super-admin level
rejected	* available only at super-admin level	* available only at super-admin level
released	* available only at super-admin level	* available only at super-admin level
secure-delivered	* available only at super-admin level	* available only at super-admin level

• Add Allow list filtering rule - Add a custom incoming Allow list filtering rule. See Add an Incoming Allow list Filtering Rule
• Add Block list filtering rule - Add a custom incoming Block list filtering rule. See Add an Incoming Block list Filtering Rule
• Add Sender to Allow list - Add the sender to the Allow list, causing all future messages from this sender address to be accepted by the filter. See Manage Incoming Sender Allow list
• Block recipient - Add the recipient to the Block list, causing all future messages to this recipient address to be treated as spam. See Manage Recipient Block list
• Block Sender - Add the sender to the Block list, causing all future messages from this sender address to be treated as spam. See Manage Incoming Sender Block list
• Block sender and remove from quarantine - Remove the message from the quarantine and Block list the sender, causing all future messages from this sender address to be treated as spam. See Block Sender and Remove Quarantined Messages
• Change Action for messages like this - Incoming messages only - Add a custom action to incoming messages to change the response from Spam Experts, see Customise Actions

  This action currently only appears if you have included the main class, sub class, and extra class columns in your search.

Troubleshoot
Status/Action	Audit Log	Delivery issue log	Download quarantined message	Export as .CSV	Recipient callout	Remove from queue and notify sender	Retry delivery from queue	Sender callout	Telnet SMTP test
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released
secure-delivered
• Delivery issue log - See Delivery Failure Details/Delivery Issue Log
• Download Quarantined Message - Download the email(s) as .eml format in a .zip
• Export as .CSV - Download the current log results for the selected messages and columns in CSV format
• Recipient callout - Run a Network Tools > SMTP test to verify the recipient address is accepted on the destination server for the incoming domain. See What are recipient callouts/recipient verification?
• Remove from queue and notify sender - Delete the message(s) from queue and notify the sender of the email(s) that it has been rejected by the recipient
• Retry delivery from queue - Attempt to deliver the message from the queue
• Sender callout - Run a Network Tools > SMTP test to verify the sender address is accepted on the destination server for the incoming domain. See What are recipient callouts/recipient verification?
• Telnet SMTP Test - Run a Network Tools > SMTP test with the envelope sender and envelope recipient addresses of the selected message, to the destination server for the incoming domain
Continuity
Status/Action	Compose Reply	Download queued message	Remove from queue	View email
auto-released				* Available only if archived
blackholed				* Available only if archived
bounced				* Available only if archived
delivered				* Available only if archived
delivery-failed				* Available only if archived
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced				* Available only if archived
queue-removed				* Available only if archived
queue-expired				* Available only if archived
rejected
released				* Available only if archived
secure-delivered				* Available only if archived
• Compose reply - Reply to the sender of the message using the inbuilt using the Compose Email tool with the original message subject, and recipient prepopulated
• Download Queued Message - Download the email(s) as .eml format in a .zip
• Remove from queue - Delete the message(s) from queue
• View email - View the content of the email in the dashboard. See View Message Content
Quarantine Management
Status/Action	Release from quarantine	Remove from quarantine	Release and train from quarantine	Remove from queue and train as spam	Train as spam
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined	* available only at super-admin level	* available only at super-admin level	* available only at super-admin level
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released
secure-delivered
• Release from quarantine - Attempt delivery of the quarantined message(s). See Release Quarantined Messages
• Remove from quarantine - Delete the message(s) from quarantine storage. See Remove Messages from Quarantine
• Release and train from quarantine - Submit quarantined message(s) to be delivered, and flag for training as not spam. See Release and Train Quarantined Messages and Report messages as Spam or Not Spam/Train Messages
• Remove from queue and train as spam - Delete the message(s) from queue and Report messages as Spam or Not Spam/Train Messages
• Train as spam - Train the selected message as spam. See Report messages as Spam
• Download Quarantined Message - Download the email(s) as .eml format in a .zip
Archiving
Status/Action	Delete archived message	Export message from archive	Redeliver archived message
auto-released	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
queue-frozen	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
queue-bounced	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
queue-removed	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
queue-expired	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
rejected
released	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
secure-delivered	* available only if Archiving is enabled for the Domain and the 'Delete Archived Messages' option is enabled	* available only if Archiving is enabled for the Domain	* available only if Archiving is enabled for the Domain
• Delete archived message - Hide the message in the archive, this will mean the selected message(s) are no longer visible to any user viewing the Archive
• Download archived message - Download a copy of the archived message(s) to your machine as .eml format in a .zip
• Export message from archive - Exports the archived message to your machine
• Redeliver archived message - Redeliver the archived message to the recipient(s). This is useful if the message cannot be found in the email inbox
Identity Management
Status/Action	Add and configure identity	Lock identity	Lock user
auto-released	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
blackholed	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
bounced	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
delivered	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
delivery-failed	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
not-accepted	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
quarantined	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
quarantine-expired	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
quarantine-removed	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
queued	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
queue-frozen	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
queue-bounced	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
queue-removed	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
queue-expired	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
rejected	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
released	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
secure-delivered	* Only if an identity is used for outbound mail	* Only if an identity is used for outbound mail
• Add and configure identity - Add a new identity based on the message the action was taken against. See Manually Add Identities
• Lock Identity - If an identity is locked, they will not be able to relay any emails until it is unlocked manually. See Manage Identities
• Lock User - Locks the Outgoing User/Authentication method from authenticating outgoing mail. See Lock and Unlock an Outgoing User/Authentication Method

Some actions may not be available for Email Level Users.

3. To customise what columns are displayed, choose from the columns available in the Customise dropdown: