View Incoming Delivery Queue

The Incoming Delivery Queue stores emails that are not being accepted by the destination server (your mail server administrator should be able to check why these emails are not being accepted - see ).

The system attempts to re-deliver queued messages automatically for 4 days. If, after 4 days, a message still cannot be delivered to the recipient, the system will try to bounce it to the sender. If it cannot be bounced, the message is placed in a frozen state - it cannot be delivered to the recipient or bounced back to the server.

If required, you can manually force delivery of a queued message after resolving the destination mail server issues.

Emails will only appear in here if the mail is not able to be delivered to the destination server. The Delivery queue acts almost as a holding pen until the mail server begins accepting mail again. If the mail server is accepting mail, emails will flow through the filtering system like normal and will not show here.

Access the Incoming Delivery Queue

You can view the Incoming Delivery Queue at the Admin Level, Domain Level and Email Level.

At the Admin Level you can see the queue for all recipients for all domains (and can filter)
At the Domain Level you can see the queue for all recipients in the domain you are logged into
At the Email Level, you can see the queue for your own mailbox

Click on Continuity > Delivery queue - incoming to open the Incoming Log Search page filtered to show all messages with the 'Queued' and 'Delivery failed' status. You can further filter your listed results by adding new rules using the + New rule link

After adding more rules, click Show Results to run the search and list the results

All queued emails which match the filters are listed in the table at the bottom of the page.

Certain actions can be carried out against specific message statuses, see Actions Available on Log Search Results below for full details

To customise what columns are displayed, choose from the columns available in the Customise dropdown:

Actions Available on Log Search Results

In the Search Results listed you can carry out a variety of actions.

Actions Available for Message Statuses

Key

The following icons indicate the action's availability per message status:

Key	Status	Description
	Available	The action is available for all messages with this status
	Available if additional criteria met	The action is available for any message with this status, so long as an additional criteria is met (see * for additional information)
	Not Available	The action is not available for any message with this status

Allow/Block

Status/Action	Add allow list filtering rule	Add block list filtering rule	Add sender to allow list	Block recipient	Block sender	Block sender and remove from quarantine	Change action for messages like this
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released

Troubleshoot

Status/Action	Delivery issue log	Download quarantined message	Export as .CSV	Recipient callout	Remove from queue and notify sender	Retry delivery from queue	Sender callout	Telnet SMTP test
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released

Continuity

Status/Action	Compose Reply	Download queued message	Remove from queue	View email
auto-released				*
blackholed				*
bounced				*
delivered				*
delivery-failed				*
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced				*
queue-removed				*
queue-expired				*
rejected
released				*

Quarantine Management

Status/Action	Release from quarantine	Release from quarantine	Release and train from quarantine	Remove from queue and train as spam	Train as spam
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released

Archiving

Status/Action	Delete archived message	Export message from archive	Redeliver archived message
auto-released	*	*	*
blackholed	*	*	*
bounced	*	*	*
delivered	*	*	*
delivery-failed	*	*	*
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued	*	*	*
queue-frozen	*	*	*
queue-bounced	*	*	*
queue-removed	*	*	*
queue-expired	*	*	*
rejected
released	*	*	*

Some actions may not be available for Email Level Users.

Outgoing

Allow/Block
Troubleshoot
Continuity
Quarantine Management
Archiving
Identity Management

Allow/Block

Status/Action	Add allow list filtering rule	Add block list filtering rule
auto-released	*	*
blackholed	*	*
bounced	*	*
delivered	*	*
delivery-failed	*	*
not-accepted	*	*
quarantined	*	*
quarantine-expired	*	*
quarantine-removed	*	*
queued	*	*
queue-frozen	*	*
queue-bounced	*	*
queue-removed	*	*
queue-expired	*	*
rejected	*	*
released	*	*
secure-delivered	*	*

Add Allow list filtering rule - Add a custom incoming Allow list filtering rule. See Add an Incoming Allow list Filtering Rule
Add Block list filtering rule - Add a custom incoming Block list filtering rule. See Add an Incoming Block list Filtering Rule
Add Sender to Allow list - Add the sender to the Allow list, causing all future messages from this sender address to be accepted by the filter. See Manage Incoming Sender Allow list
Block recipient - Add the recipient to the Block list, causing all future messages to this recipient address to be treated as spam. See Manage Recipient Block list
Block Sender - Add the sender to the Block list, causing all future messages from this sender address to be treated as spam. See Manage Incoming Sender Block list
Block sender and remove from quarantine - Remove the message from the quarantine and Block list the sender, causing all future messages from this sender address to be treated as spam. See Block Sender and Remove Quarantined Messages
Change Action for messages like this - Incoming messages only - Add a custom action to incoming messages to change the response from SpamExperts, see Customise Actions
This action currently only appears if you have included the main class, sub class, and extra class columns in your search.

Troubleshoot

Status/Action	Audit Log	Delivery issue log	Download quarantined message	Export as .CSV	Recipient callout	Remove from queue and notify sender	Retry delivery from queue	Sender callout	Telnet SMTP test
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released
secure-delivered

Delivery issue log - See Delivery Failure Details/Delivery Issue Log
Download Quarantined Message - Download the email(s) as .eml format in a .zip
Export as .CSV - Download the current log results for the selected messages and columns in CSV format
Recipient callout - Run a Network Tools > SMTP test to verify the recipient address is accepted on the destination server for the incoming domain. See What are recipient callouts/recipient verification?
Remove from queue and notify sender - Delete the message(s) from queue and notify the sender of the email(s) that it has been rejected by the recipient
Retry delivery from queue - Attempt to deliver the message from the queue
Sender callout - Run a Network Tools > SMTP test to verify the sender address is accepted on the destination server for the incoming domain. See What are recipient callouts/recipient verification?
Telnet SMTP Test - Run a Network Tools > SMTP test with the envelope sender and envelope recipient addresses of the selected message, to the destination server for the incoming domain

Continuity

Status/Action	Compose Reply	Download queued message	Remove from queue	View email
auto-released				*
blackholed				*
bounced				*
delivered				*
delivery-failed				*
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced				*
queue-removed				*
queue-expired				*
rejected
released				*
secure-delivered				*

Compose reply - Reply to the sender of the message using the inbuilt using the Compose Email tool with the original message subject, and recipient prepopulated
Download Queued Message - Download the email(s) as .eml format in a .zip
Remove from queue - Delete the message(s) from queue
View email - View the content of the email in the dashboard. See View Message Content

Quarantine Management

Status/Action	Release from quarantine	Remove from quarantine	Release and train from quarantine
auto-released
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined	*	*	*
quarantine-expired
quarantine-removed
queued
queue-frozen
queue-bounced
queue-removed
queue-expired
rejected
released
secure-delivered

Release from quarantine - Attempt delivery of the quarantined message(s). See Release Quarantined Messages
Remove from quarantine - Delete the message(s) from quarantine storage. See Remove Messages from Quarantine
Release and train from quarantine - Submit quarantined message(s) to be delivered, and flag for training as not spam. See Release and Train Quarantined Messages and Report messages as Spam or Not Spam/Train Messages
Remove from queue and train as spam - Delete the message(s) from queue and Report messages as Spam or Not Spam/Train Messages
Train as spam - Train the selected message as spam. See Report messages as Spam
Download Quarantined Message - Download the email(s) as .eml format in a .zip

Archiving

Status/Action	Delete archived message	Export message from archive	Redeliver archived message
auto-released	*	*	*
blackholed
bounced
delivered
delivery-failed
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued	*	*	*
queue-frozen	*	*	*
queue-bounced	*	*	*
queue-removed	*	*	*
queue-expired	*	*	*
rejected
released	*	*	*
secure-delivered	*	*	*

Delete archived message - Hide the message in the archive, this will mean the selected message(s) are no longer visible to any user viewing the Archive
Download archived message - Download a copy of the archived message(s) to your machine as .eml format in a .zip
Export message from archive - Exports the archived message to your machine
Redeliver archived message - Redeliver the archived message to the recipient(s). This is useful if the message cannot be found in the email inbox

Identity Management

Status/Action	Add and configure identity	Lock identity
auto-released	*	*
blackholed	*	*
bounced	*	*
delivered	*	*
delivery-failed	*	*
not-accepted	*	*
quarantined	*	*
quarantine-expired	*	*
quarantine-removed	*	*
queued	*	*
queue-frozen	*	*
queue-bounced	*	*
queue-removed	*	*
queue-expired	*	*
rejected	*	*
released	*	*
secure-delivered	*	*

Add and configure identity - Add a new identity based on the message the action was taken against. See Manually Add Identities
Lock Identity - If an identity is locked, they will not be able to relay any emails until it is unlocked manually. See Manage Identities
Lock User - Locks the Outgoing User/Authentication method from authenticating outgoing mail. See Lock and Unlock an Outgoing User/Authentication Method

Some actions may not be available for Email Level Users.

View Earliest Time an Automatic Delivery Attempt Will be Made

Follow the steps described above to list all matching messages.
From the Customise dropdown, select Earliest next delivery attempt and click on Show Results.

To lessen the impact on performance, you can only select one message at a time to see this value:

The earliest delivery time is then displayed in the column: