Remote Access from the Wall Chart

When Take Control is enabled on a device, a connection to the device may be established directly from the Wall Chart.

Devices where Take Control was successfully installed are indicated by the green circle under the take_control_icon(Take Control) column.

Clicking the Take Control button either opens a connection dialog with the option to Launch Application for Take Control (N-able) or downloads a one-use Take Control *.tvc connection file for Take Control (TeamViewer).

Regardless of the version of Take Control installed on the target device, clicking the Launch Application button or opening the *.tvc will open the corresponding Take Control viewer (when installed on your device and associated with that file type).

Windows Agent version 10.11.1 RC and Mac Agent v3.6.0 RC introduced support for TeamViewer version 15 and later. When connecting to devices running Windows Agent version 10.11.1 RC and Mac Agent v3.6.0 RC or later, the .TVC file is no longer required. The session will start in the Take Control (TeamViewer) viewer.

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