Turn on/off the Enrollment Helper

Turning off the Enrollment Helper for macOS devices is supported on Mac Agent 3.6.1 or later.

The Enrollment Helper prompts end users to enroll their macOS devices in Device Management for Apple. By default, the Enrollment Helper is turned off for macOS devices and end users do not receive the enrollment prompt until you turn the Enrollment Helper on.

You configure if the Enrollment Helper is on or off at the account or customer level when you first Add an Apple Push Certificate, or by changing the push certificate after the initial upload. You can also leave the Enrollment Helper off at the account or customer level, and then Enroll a macOS device to enroll devices one-by-one.

For example, if you want your technicians to perform enrollments, leave the Enrollment Helper off, and then Enroll a macOS device when the technician is at the device and can perform enrollment.

To turn the Enrollment Helper on or off for the account or a customer, after the push certificate is already uploaded:

  1. On the N-sight RMM vertical menu, select Device Management for Apple.
  2. Select Push Certificates.
  3. Select the checkbox for the push certificate.
  4. From the top menu, or from the Action menu, select Turn on Enrollment Helper or Turn off Enrollment Helper as required.

Turning off the Enrollment Helper does not affect computers already running Device Management for Apple, which continue to function as expected.

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Updated: Mar 28, 2024