Autotask FAQs
Problems experienced with the PSA integration are reported in the All Devices view. Go to Settings > PSA Integration > Issues or visit the Device’s Summary tab. For the original integration, the number of problems are indicated in the warning icon top right of the All Devices view. Click the icon to display details of the issues and any suggested resolutions.
Any N-sight RMM clients (Autotask account) or devices (Autotask products) deleted from the All Devices view raise a deleted device ticket in the PSA System. Any Autotask accounts (N-sight RMM clients) or products (N-sight RMM devices) deleted from the PSA system are still displayed on the All Devices view but are recorded as unmapped.
Only notes added using All Devices view Notes are displayed in the Notes Reports. Any notes added to the PSA Ticket are not included.
You must first map the All Devices view entities to their corresponding item in Autotask for tickets to be created against them.
N-sight RMM contains an option to allow asset information from Virtual Machines. Where this option is disabled, the asset scan will continue to run on Virtual Machines, but it will not upload their asset scan results to the All Devices view. For instructions to configuring this setting, see Windows Virtual Machines.