Datto Autotask FAQs
Are there indicators of PSA problems outside an outage or PSA ticket?
Problems with the PSA integration appeara in the All Devices view. To check, go o to Settings > PSA Integration > Issues or open the device’s Summary tab. For the original integration, a warning icon in the top-right of the All Devices viewshows the number of problems. Select the icon to view details and suggested resolutions.
What happens when I delete a client or device on the All Devices view or PSA?
If you delete a client or device in the All Devices view, the PSA system creates a deleted device ticket. If you delete an account or product in PSA, the item still appears in the All Devices view but is marked as unmapped.
Are notes added to the PSA ticket included in the N-sight RMM Notes reports?
Only notes added in the All Devices view view appear in the Notes reports. Notes added in PSA tickets are not included.
Do I need to add clients and devices from the All Devices view to Datto Autotask to create tickets?
Yes. You must map each entity in the All Devices view to its corresponding item in Datto Autotask before tickets can be created.
I configured Asset Tracking, but can't see asset information for VMs in Datto Autotask. Why?
N-sight RMM includes an option to upload asset information for VMs. If this option is disabled, the asset scan runs but does not upload results to the All Devices view. For setup instructions, see Windows Virtual Machines.