If device is shutdown automatically go Offline

You can configure a Date Overdue Alert to be generated when a server fails to communicate back to N-sight RMM within the allotted time (default 1.5 Agent cycles). The Date Overdue Alert may be sent when there is an issue with the device, but also when it experienced a graceful shutdown. For example, the device manually or programmatically switched off.

To avoid the generation of a Data Overdue Alert when a graceful shutdown occurs, use the All Devices view or the Windows Agent to mark these device as Offline, while retaining the Alert generation option if the device remains offline for longer than the configured threshold. For example, you may want an alert if a server undergoes a scheduled or managed shutdown and does not come back online.

Using the All Devices view (Windows and Linux)

  1. In the All Devices view North-pane, right-click the device and select Edit Server
  2. Go to General Settings
  3. Enable Automatically put the server in offline mode if it is shutdown gracefully
  4. Set the Maximum Offline Duration: time in minutes before an Alert is sent for an offline server (depending on Alerting behavior)
  5. Click OK to save and apply

If a server is reported as Offline, it stays in that state on the All Devices view until the next time data is received.

Using the Windows Agent

  1. Access the device
  2. Log into the Advanced Monitoring Agent
  3. Go to Edit Agent Options > General Settings
  4. Enable If device is shutdown automatically go OFFLINE
  5. Click OK to save changes

 

Do not apply these settings to a constantly running device where any shutdowns are indicative of a problem.

Uninterruptible Power Supply (UPS)

Depending on configuration, computers may undergo a graceful shutdown when the main power supply fails and they are running on a UPS