Take Control stopped working on multiple devices after Advanced Monitoring Agent upgrade

Last Modified

Tue Feb 23 17:18 GMT 2016

Description

  • Take Control stopped working on multiple devices after Advanced Monitoring Agent upgrade
  • Take Control listed as Installation Failed

Environment

  • N-sight RMM
  • Take Control

Solution

  1. From services.msc, stop Advanced Monitoring Agent service
  2. From Task Manager, show All Processes for All Users
  3. Stop all Advance.tmp and Advance*32 processes
  4. Delete Advanced.tmp from C:\Program Files (x86 if 64bit)
  5. Open Notepad as Administrator
  6. Browse to: C:\Program Files (x86 if 64bit)\Advanced Monitoring Agent (GP if Group Policy)
  7. Open Settings.ini
    • Change drop-down from *.txt to All Files
  8. Find [TAKECONTROL]
  9. Change REINSTALL_REQUIRED=0 to REINSTALL_REQUIRED=1
  10. Change INSTALL_ERROR_COUNT=3 to INSTALL_ERROR_COUNT=0
  11. Save Settings.ini
  12. Restart Advanced Monitoring Agent service