Take Control: How to change from TeamViewer to Take Control (N-able) for one client

Last Modified

Wed Jun 06 16:40 GMT 2018

Description

  • Steps on how to change from TeamViewer Engine of Take Control to Take Control (N-able) engine

Environment

  • N-sight RMM
    • Take Control

Solution

  1. Navigate to Settings > Take Control Settings > Settings and expand the list of clients to the one you intend to switch over to the Take Control (N-able) engine.
  2. Switch the option in the drop down to either Use Policy setting On (if the Policy is set to use N-able) or On;
  3. Change the Engine drop down to the setting N-able;
  4. Select the correct Policy (assuming Use Policy Setting wasn't chosen in step 2);
  • If the device has configurations of it's own, these definitions can be overridden on the device itself. In that case you'll need to change these settings individually, as instructed below:
    1. Right-click the desired device;
    2. Hit Edit Server/Workstation;
    3. Select Remote Access tab;
    4. On the Setting: drop down, choose On;
    5. On the Engine: drop down choose N-able.
    6. Click OK.