N-sight RMM: Take Control Error: Invalid Response from Comm Server with SUID Mistatch Error

Last Modified

Tue Apr 30 14:05 GMT 2019

Description

  • Can't use Take Control when connecting to a device
  • BASupsrvc.log on local machine Shows the following:
    • [HandleUDPP2PDiscoveryRead] - SUID mismatch... Ignoring...
  • TakeControlRDViewer.log on tech's machine shows the following:
    • [TLoaderIPCNotifyNCentralThrd] - Response - 500 FAILURE
    • [HandleApplicationException] - Exception on application - Access violation at address 00416B95 in module 'TakeControlRDViewer.exe'. Read of address 00000057
    • [HandleSendViewerClosedNotification] - Exception in HandleSendViewerClosedNotification - System Error. Code: 6.
      The handle is invalid 007370E9 in module 'TakeControlRDViewer.exe'. Read of address 0000005

Environment

  • N-sight RMM
  • Take Control

Solution

  • This occurs when a module is missing or corrupt for the Take Control Viewer on the technicians machine.
  • A clean uninstall and reinstall of the Take Control Viewer is necessary to repair the module error
  • On the technicians machine
  1. Navigate to Programs and Features
  2. Uninstall the Take Control Viewer
  3. Delete the folder Take Control Viewer, if present in:
    1. C:\Users\<USERNAME>\AppData\Local\Take Control Viewer
  4. Restart your device (Optional Step)
  5. Login to the All Devices view
  6. Click Remote Access
  7. Click on Download the Take Control Viewer - N-able
  8. Run the viewer installer