N-sight RMM Troubleshooting
Many instances of BASupSrvcCnfg.exe present on Terminal Server with Take Control (N-able) Agent installed
Last Modified
Wed Nov 13 13:21 GMT 2019
Description
- Many instances of BASupSrvcCnfg.exe present on Terminal Server with Take Control (N-able) installed
Environment
- N-sight RMM
- Take Control
Solution
- By design, there is one instance of the BASupSrvcCnfg.exe process running for each logged on Terminal Server user.
- The BASupSrvcCnfg.exe is responsible for interactions with the user, to present the session authorisation prompt (when configured to do so) and to provide chat functionality inside the Take Control (N-able) session
- In a situation where multiple users are connect to the Terminal Server, it is expected that this process runs once for every logged in user