How to manually update to Managed Antivirus - VIPRE definitions

From September 27th 2022 onward, devices that still use VIPRE Managed Antivirus may no longer be protected as definitions updates also stop from this date.

VIPRE will be removed from RMM entirely within the next few months.

We recommend, where possible, to migrate your VIPRE Protection Policies to Bitdefender Engine Protection Policies, and re-deploy MAV-BD Bitdefender in place of any current MAV-BD Vipre Engine deployments.

Last Modified

Fri Nov 30 14:56 GMT 2018

Description

  • Managed AV is not updating
  • How to manually update to Managed Antivirus - VIPRE definitions

Environment

  • N-sight RMM
  • Managed Antivirus - VIPRE

Solution

  1. Confirm Managed Antivirus agents have full and unmitigated access to below domains:
    • updates.sunbeltsoftware.com
    • ec.threattrack.com
    • hw.threattrack.com
  2. Open local console of Managed Antivirus agent from System Tray Icon (if this is unable to be done, see step 2)
    1. Open C:\Program Files\Advanced Monitoring Agent\ManagedAV or C:\Program Files (x86)\Advanced Monitoring Agent\ManagedAV
    2. Open sbamui.exe from C:\Program Files (x86 if 64bit)\Advanced Monitoring Agent (GP if Group Policy)\managedav
    3. Click green check box for Updates
    4. Managed Antivirus will check for available updates and apply them
  3. Ensure latest definitions are downloaded
    1. Download latest definition release from http://definitions.vipreantivirus.com/ (For VIPRE Business versions 7.5 and below)and save it to a easily identifiable location such as C:\temp
      1. Open command prompt Start > Run > CMD and navigate to the agent program files by typing CD followed by the file path. Typically, this is located at:
        • C:\Program Files\Advanced Monitoring Agent\ManagedAV\
        • C:\Program Files (x86)\Advanced Monitoring Agent\ManagedAV\
      2. Enter the following command:SBAMCommandLineScanner.exe /applydefs C:\temp\CSE39-EN-12846-F.sbr.sgn
        • Note: Replace C:\temp with the directory where the definition sbr.sgn was downloaded and replace CSE39-EN-12846-F.sbr.sgn with the name of the downloaded file