ConnectWise® Control™ Integration Configuration

ConnectWise® Control™ Integration does not support Mac devices

Prerequisites

  • Passportal Account.
  • ConnectWise® Control™ (v6.1 or higher).

Cloud Versions of Control™ may require an additional installation step to initialize the Clipboard functionality correctly.

If you are experiencing problems with the clipboard, see ConnectWise® Control™ - Enabling Clipboard Functionality (Cloud Version).

Installing the Extension

  1. Navigate to the Administration panel within ConnectWise Control
  2. Select Browse Online Extension from the extensions section.

  3. Scroll through the list of available extensions and select the Passportal integration.

  4. Select Install. Once installed you can close out of the extension browser.

Using the Extension

  1. Navigate to the Passportal Integration.
  2. Launch or join a session in ConnectWise Control. The integration should now show up on your helper menu if you have the Passportal tab selected at the bottom.

  3. Enter your Passportal credentials and select the data center your organization is located on. This will take you to the passwords your account has access to.