ConnectWise® Control™ - Enabling Clipboard Functionality (Cloud Version)

With the cloud version of ConnectWise Control, the functionality to "Send Clipboard Keystrokes" is disabled by default. In order to enable this setting users must download an extension from ConnectWise for this purpose.


  • Passportal Account
  • ConnectWise® Control™ (v6.1 or higher)
  • Passportal Integration (v1.0.7 or higher)

Installing the extension

  1. In ConnectWise Control, open the Extension Browser.
  2. Scroll through the list of available extensions and select Edit App.Config Settings integration. The app.config is an optional configuration file that controls which features of the ConnectWise® Control™ client are available.
  3. Select Install.
  4. Once installed you can close out of the extension browser.

Reinstall ConnectWise® Control™ on all machines

You now need to re-install ConnectWise Control on each machine it is installed.

  1. Navigate to the Access tab.
  2. Right click on the devices and select Reinstall. This can be done on multiple machines at once via the checkboxes and ellipsis menus.

Utilize Clipboard functionality

Send Clipboard Keystrokes will now be enabled for your cloud install version of ConnectWise Control. This functionality is needed to paste usernames and passwords that are copied from the Passportal Helper Extension.