Logging in to Passportal

We are excited to kick off 2023 with an important release for N-able Passportal: the implementation of the single sign-on (SSO) authentication for all our partners.

The first step in the process is that the log in page changed (for both Pro Users and Site Users) in March. During this first step, Log in with N-able (SSO) will work only for new organizations in Passportal created March 8th 2023 onwards.

If you have a pre-existing (pre-March 2023) N-able Passportal instance, choose the Log in with Passportal option upon logging into your Passportal app. You will then proceed to filling in your credentials and to your usual MFA verification until you have been migrated to the new N-able Login (SSO)

Please note that even if you are on SSO with other solutions from N-able, you will still have to choose the Log in with Passportal option until further notice.

SSO Migration

There will be a 60-day window to action the migration to N-able SSO. After this grace period, Passportal instances will be migrated to N-able SSO , with the following exception:

Organizations using DUO will remain on the Legacy Log-in Process - development of N-able SSO to support DUO is underway. Once DUO is supported, a further grace period to migrate will be opened.

Migration to N-able SSO can be manually started by following the directions in SSO Migration.

Regional URLs

Passportal's Pro Users web console is accessed via one of the following regional URLs:

URL Region
https://us-clover.passportalmsp.com//login United States
https://ca-clover.passportalmsp.com//login Canada
https://uk-clover.passportalmsp.com//login United Kingdom
https://de-clover.passportalmsp.com//login Germany
https://au-clover.passportalmsp.com//login Australia

Site Users Passportal web console is accessed via the URL advised by the Site Administrator.

Supported browsers to access the Passportal webportal and browser extension:
  • Chrome
  • Firefox
  • Edge
  • Chromium based browser
  • Passportal instances created from March 8th 2023 use N-able SSO as part of the login process, follow the N-able SSO Log-in Process.
  • Passportal instances created before March 8th 2023 use the previous login process until the instance has been migrated to use N-able SSO. Follow the Legacy Log-in Process until the migration has been completed.

N-able SSO Log-in Process

To log in to Passportal, you will need to enter your valid:

  • Email Address
  • Password
  • Organization Key
  1. Browse to the appropriate Regional URLs.
  2. Select Log in with N-able.

  3. Enter your Username, then click Next.

  4. Enter your Password, then click Next.

  5. Enter the 6-digit 2FA code required by N-able SSO, then click Next.

    6. If 2FA requires a reset, the reset can be initiated at this stage using the reset link displayed beneath the 2FA dialog box.

  6. Enter the Passportal Organization Key, then click Next.

    7. Tick the Remember organization key option to skip this step in future log-ins.

    The Organization Key can be requested using the link beneath the Next button .

  7. This completes the log-in process and the Passportal dashboard is now displayed.

Legacy Log-in Process

To log in to Passportal, you will need to enter your valid:

  • Email Address
  • Password
  • Organization Key
  1. Browse to the appropriate Regional URLs.
  2. Select Login with Passportal.

  3. Enter the Username, Password and Organization Key, then click Next.

    4. Tick the Remember organization key option to skip entering it for future log-ins.

    The Organization Key can be requested using the link beneath the Organization Key field.

  4. This completes the log-in process and the Passportal dashboard is now displayed.

Organization Key: This is organization-wide, and is the encryption key for your stored passwords. N-able does not store the Organization Key anywhere in the system for security purposes, so it is vital that at least one member of your organization has stored this and is able to give it to users that forget. To reset the Organization Key means all passwords will become irretrievable and will need to be reset.