Why are my AD user’s passwords not being created or showing in Passportal?

When the AD Agent has been configured, it will start sending end user passwords to the system as passwords get changed on AD. Our agent does not have the ability to access the encrypted passwords on AD, decrypt them, and then send them to the system.

Check to see if Auto create users as passwords is enabled in the edit client screen for the client in question.

If it is and 2-way sync is also enabled then there could be an issue with the AD agent: