N-able payment options for partners in Canada

Last Modified

August 08, 2023

Description

What are the payment options for N-able N-central partners in Canada?

Environment

  • N-able Backup
  • N-able Mail Assure
  • N-able N-central
  • N-able N-sight RMM

Solution

To view invoice and payment information a user must have the Billing option checked for their account. Billing is enabled for a user through their Edit dialog, available in the Manage Users section. Alternatively, you can log a ticket and a member of the N-able team will be able to assist.

You can set up Bank Direct Debit or Credit Card automatic payments, or pay manually pay invoices by Credit Card:

  1. Log in to N-ableMe using your product login email address and password or N-ableMe credentials

  2. Go to My Account > Billing to open the billing portal

  3. Select Payment Methods to view and manage your direct debit and credit card automatic payments

For Automatic Payment information go to How can I set up auto-payment of my invoices?

To manually pay an invoice in N-ableMe:

  1. Go to My Account > Manage Billing to open the billing portal
  2. Navigate to Outstanding Invoices.
  3. Select your billing account.

    4. If you have more than one product subscription, make sure you are viewing your up-to-date subscription from the drop-down:

    • Five-digit number – invoices billed via N-able Technologies, Inc.

    • Nine-digit number starting with the letter A - Invoices billed via N-able Solutions, ULC

    Accounts starting with "0xxxxxx-001" are for legacy invoices (N-able Tech) dated 3/31/2020 or older.

  4. Click on the ellipses (…) to the right of the invoice.
  5. Select Pay Balance from the “More options” menu.

Topic:

  • Billing