Partner Care Troubleshooting
How can I set up auto-payment of my invoices?
Last Modified
July 07, 2023
Description
- How can I set up auto-payment of my invoices?
Environment
- All N-able N-central products.
Solution
To view invoice and payment information a user must have the Billing option checked for their account. Billing is enabled for a user through their Edit dialog, available in the Manage Users section. Alternatively, you can log a ticket and a member of the N-able team will be able to assist.
To set up Bank Direct Debit or Credit Card automatic payments:
Log in to N-ableMe using your product login email address and password or N-ableMe credentials
Go to My Account > Billing to open the billing portal
Select Payment Methods to view and manage your direct debit and credit card automatic payments
Bank Direct Debit
Click Bank Direct Debit
- Click Add Account
- Complete the requested information when prompted. “Country of residence", personal and bank details, including the currency, etc.
You authorize us to draw payments directly from your bank account as charges become due. Your account must be billed in one of the following currencies: AUD, CAD, EUR, GBP, NZD, SEK or USD.
Bank accounts in the billing currency must be held in this currency.
Credit Card
Click Credit Cards
Choose the credit card you would like to use for automatic payment and Make Primary Card
Click Save
Enable the toggle against Set Automatic Payments to automatically pay your invoices
Payment Error
If you receive an error message, please contact us using one of the below methods:
Contact the Accounts Receivable Team to set it up for you:
By Phone:
Americas: +1 855-679-0817
EMEA: +44 (0) 1382 309040
APAC: +61 (0)2 8412 4905
By Email:
Create a Partner Care:
Log into N-ableMe
Scroll down to the "Not finding what you're looking for?" section
Click the Get Support button
Click Create a New Case
Fill in the form and click Submit Ticket
Topic:
- Billing