In the General section of the menu, select Mailboxes Overview/Configuration, then the Mailboxes tab. At Admin level you can view all mailboxes set up in the system for all domains. At Domain level you can view all mailboxes in the domain only.
- Automatically populate the list with mailboxes determined valid by the destination mailserver - Automatically discover and add local mailbox addresses via recipient callout verification
- Manage mailbox filtering - Mailboxes Tab
- Allow list a recipient - by turning off incoming filtering on their mailbox, see Switch off Filtering for Specific Mailbox (Allow list recipients)
- Enable Archiving for specific mailboxes - See Restrict Archiving to Specific Mailboxes
In the Mailboxes tab, click on Show Results to view all mailboxes. To search for specific mailboxes, use the Query Rules panel to refine your search and click on Show Results to display matching results.
You can add multiple mailboxes at once by using the Import mailboxes from CSV feature on this page. You may export mailboxes as well by using the Export mailboxes as CSV feature here too.
If you have Automatically populate the list with mailboxes determined as valid by the destination mailserver... enabled, mailboxes will be detected and configured automatically but you may want to add and customise the behaviour of specific mailboxes.
Please be aware that you cannot use non US-ASCII characters in the local part of a mailbox.
To do this follow these steps:
- Click on + Add mailbox
- Enter the Mailbox name (email address local part) - If you are at the Admin level also select the domain. If you are at the domain level, this will be automatically selected
- Select a Timezone - Using recommended settings here will use settings from the Configuration Tab
- Choose an appropriate Date format - Using recommended settings here will use settings from the Configuration Tab
- Choose an appropriate Time format - Using recommended settings here will use settings from the Configuration Tab
- Select whether this mailbox should be Filtered for incoming mail - Using recommended settings here will use settings from the Configuration Tab
- Select whether this mailbox should be Archived
- Select whether this mailbox should have Automatic Email Scout Reports enabled
- Advise if this mailbox is a Distribution List - These mailboxes are not expected to send mail directly and so messages with a distribution list address as a sender may be blocked
- Set if the mailbox should disregard all legitimate email without a rejection response - This setting allows for no-reply@ style mailboxes, where all mail should be accepted but will not be read, and so will be immediately discarded
- Advise if this mailbox is a Shared Mailbox - A shared mailbox is a mailbox that multiple users can use to read and send email messages
- Save the mailbox - you will now see the mailbox added to the list for the domain
The following settings are optional
Mail Assure supports sub-addressing, often called plus-addressing, which allows the addition of a 'tag' on a mailbox by use of a '
+' as the separating character. Such addresses should not be added to the mailboxes list, so long as the primary mailbox is.
For example: for the primary mailbox
email@example.com, sub-addresses such as
firstname.lastname@example.org can also be used.
Delivery of mail at the destination server will be done to the full sub-address, so the tag may be used for sorting mail in the inbox.
Sub-Addressing is different from mailbox aliases in that mail is not rewritten from one address to another. Mail is logged, archived and quarantined within Mail Assure under the primary mailbox name and this primary mailbox is what will appear in usage calculations.
If a mailbox was added used Microsoft 365 Sync, some settings cannot be edited.
You can choose to Allow list a recipient by switching off incoming filtering on that mailbox.
- At Domain Level, select General > Mailboxes Configuration
- Click to open the Mailboxes tab and use the Query Rules panel to search for the relevant mailbox
- Click Show Results to see all matching results
- Click on the dropdown to the left of the mailbox and select Edit to open the Edit mailbox dialog
- Expand the Filtered (Incoming) panel and select No
- Click Save
Convert Mailbox to Mailbox Alias
Converting a mailbox to a mailbox alias is an action that might be required for a number of reasons, the main one being if an employee leaves the customer and all their mail should now be redirected to another mailbox. Converting a mailbox into an alias can be done by:
- Find the mailbox you want to make into a mailbox alias from the Mailboxes list
- Click on the dropdown menu and select Convert mailbox to alias
- Ensure the correct domain is selected from the Domain dropdown
- Enter the mailbox name the alias should be attached to in the Mailbox box
- Ensure the correct mailbox to convert is in the Alias field
- Click Save