Private Portal App

What is the Private Portal App

The Private Portal App is webmail client, which can be reached accessed from the link in the Notification email received, or directly from https://portal.securemail.management.

How to Log in to the Private Portal App

The Private Portal App uses N-able Single Sign-On (SSO) for authentication.

Our N-able Single Sign-On (SSO) service is a convenient way for you to access our SSO products (including Take Control, MSP Manager and N-sight) with a single set of login credentials.

Please be aware that any changes to your SSO credentials, including username and password updates, will apply to all of our SSO supporting products and the N-AbleMe.

App Languages

The Private Portal App allows you to change the language to one of the following:

  • English US
  • English GB
  • French
  • German
  • Italian
  • Portuguese BR
  • Spanish

Changing the language can be done by:

  1. Log in to the Private Portal App from https://portal.securemail.management
  2. Click the Account icon in the top left corner

  3. Under the Language section:
    1. Click the dropdown arrow
    2. Select the required language

  4. The App will now reload in the new language

Send Feedback

To send us any feedback, ideas or suggestions regarding your experience with Private Portal, use the Send Feedback feature in the Account menu in the top right-hand corner of the app.

This is not for requests for technical assistance. If you require help with a technical query, please contact your administrator.

Request Account Deletion

If you wish to delete your Private Portal account, you may use the Request Account Deletion option from the Account menu in the top right-hand corner of the app. Doing so will completely remove the account from Private portal.

Emails you replied to, or send from Private Portal will not be deleted from the recipient's inbox.

App Help

For assistance and answers to some frequently asked questions on Private Portal, a Help section is available within the Private Portal App. This can be accessed by opening the Help menu in the top left corner and clicking the Welcome to Private Portal link.

Further assistance for technical queries should be sent to your administrator.

App Interface

There are two folders in the Private Portal App: Inbox and Sent.

The Inbox folder displays messages that were received into the Private Portal by triggering a policy.

The Sent folder displays messages that were sent out through the Private Portal by replying to a message received, or by creating a new message.

Viewing Message Content

To view the content of the message in the Private Portal app, click the row in the list containing the message in question.

Alternately, clicking the link in the notification email will take you directly to the opened message.

Searching in the App

The search field allows you to search the for sender’s name and the subject of the message.

The message list can be sorted by

  • Date:
    • newest first
    • oldest first

Message Actions

Several actions can be taken on a message from within the Private Portal App.

Delete message(s)

Deleting messages can be done individually or in bulk by either:

  1. Opening the message and clicking Delete at the top right of the message:

  2. Users can delete one or more messages by ticking the check box to the left and using the Delete button that appears in the panel above

Reply to Message

To reply to a message:

  1. Open the Private Portal App
  2. Click to open the message
  3. Select Reply in the top right corner

  4. You will now be presented with the Reply window, write your response message and drop any attachments

  5. Click Send

Reply to All Recipients

  1. Open the Private Portal App
  2. Click to open the message
  3. Select Reply all in the top right corner

  4. You will now be presented with the Reply All window, write your response message and drop any attachments

  5. Click Send

Download Attachments

If a message received into the Private Portal contains any attachments, these can be downloaded:

  1. Open the Private Portal App
  2. Click to open the message
  3. Select the attachment
  4. Click Download

Forward Message

Only Email users for Domains within Mail Assure are able to use the forward option.

  1. Open the Private Portal App
  2. Click to open the message
  3. Select Forward in the top right corner

  4. You will now be presented with the Forward window, enter the forwarding To address, write your forwarding message and drop any attachments

  5. Click Send

Compose New Message

Only Email users for Domains within Mail Assure are able to use the Compose option.

  1. Open the Private Portal App
  2. Above the Inbox and Sent folders, click Compose

  3. You will now be presented with the Compose window. Enter the To address and subject, write your message and drop any attachments

  4. Click Send