Forgotten Password

The Retrieve Log-in Link can be used in the following scenarios:

  • If you are an Admin, Domain or Email user not using N-able Single Sign-On (SSO) who already has an account in the system and you have forgotten your password - see Existing Account - Forgotten Password
  • If you have a mailbox and you want to set up an Email user account for yourself in Mail Assure - see Create New Email Account via the Retrieve Log-in Link
  • If you are an administrator and you want an existing user to change their password or they have forgotten their password, you can send a customised link (containing their username) to reset their password - see Forgotten Password

The Retrieve Log-in Link process will not work for N-able Single Sign-On (SSO) accounts. To reset the password for N-able Single Sign-On (SSO) accounts, see Forgotten Passwords

  1. In the Login page, click on the Retrieve log-in link button
  2. Enter your username/domain/email and click on Submit, an email is sent to the email address associated with your username/domain/email

    If the username or email address entered here is linked to N-able Single Sign-On (SSO), you will be redirected to Forgotten Passwords for SSO

  3. In the email, click on the Set password link to open your User profile page in Mail Assure
  4. Enter your new password in the New password and Confirm new password fields

    Password complexity requirements are set by the Admin in Manage User Settings > Password Policies

  5. Click Save

If you already have an existing mailbox but no existing account in Mail Assure

  1. In the Login page, click on the Retrieve log-in link button
  2. Enter your email address and click on Submit, an email is sent to your email address
  3. In the email, click on the Set password link to open your User profile page in Mail Assure
  4. Enter a password in the New password and Confirm new password fields

    Password complexity requirements are set by the Admin in Manage User Settings > Password Policies

  5. Click Save

If you continue having issues logging in after following the above steps, please contact support to raise a ticket.