General FAQs
- How do I report security related issues?
- What is spam?
- Who sends spam?
- What do I do about unwanted newsletters?
- What local issues may cause non-delivery of mail?
- How can I count Users and Domains?
- How do I request an export of my domains?
- What are recipient callouts?
- How can I test my mail server is working correctly?
- Does Mail Assure use Greylisting??
- How can an SPF issue block a message?
- What is my SMTP hostname?
- How do I enable recipient filtering for recipient verification?
- Why can't I upload my certificate or get an error when trying?
- How do I open a support ticket?
- What information should I include in a support ticket?
- How can I view my usage and billing information?
- Should I use LDAP Sync or Microsoft 365 Sync?
- Is there a list of Delivery IP addresses?
- Can I use Mail Assure for bulk mail?
- Can I change the name of a domain?
Blocked Messages FAQs
- Why is incoming mail wrongly blocked?
- Why is incoming spam getting through?
- Why is outgoing mail wrongly blocked?
- Why was my message blocked as spam?
- Why are released messages not getting trained by Mail Assure?
Dealing with Spam Messages FAQs
- How do I restrict direct delivery of spam?
- What should I do when I receive spam?
- How can I protect against bounce spam?
- How can I block dangerous attachments?
- What email headers show the spam score of an email?
- Why can't I find a message in the quarantine?
- How can I view email headers in different email applications?
- How do I block or allow messages based on language?
- How do I block or allow messages by country or continent?
Impersonation Protection