General FAQs
-
How do I report security related issues?
-
What is spam?
-
Who sends spam?
-
What do I do about unwanted newsletters?
-
What local issues may cause non-delivery of mail?
-
How can I count Users and Domains?
-
How do I request an export of my domains?
-
What are recipient callouts?
-
How can I test my mail server is working correctly?
-
Does Mail Assure use Greylisting??
-
How can an SPF issue block a message?
-
What is my SMTP hostname?
-
How do I enable recipient filtering for recipient verification?
-
Why can't I upload my certificate or get an error when trying?
-
How do I open a support ticket?
-
What information should I include in a support ticket?
-
How can I view my usage and billing information?
-
Should I use LDAP Sync or Microsoft 365 Sync?
-
Is there a list of Delivery IP addresses?
-
Can I use Mail Assure for bulk mail?
-
Can I change the name of a domain?
Blocked Messages FAQs
-
Why is incoming mail wrongly blocked?
-
Why is incoming spam getting through?
-
Why is outgoing mail wrongly blocked?
-
Why was my message blocked as spam?
-
Why are released messages not getting trained by Mail Assure?
Dealing with Spam Messages FAQs
-
How do I restrict direct delivery of spam?
-
What should I do when I receive spam?
-
How can I protect against bounce spam?
-
How can I block dangerous attachments?
-
What email headers show the spam score of an email?
-
Why can't I find a message in the quarantine?
-
How can I view email headers in different email applications?
-
How do I block or allow messages based on language?
-
How do I block or allow messages by country or continent?
Impersonation Protection