Logging in to Mail Assure

Access Mail Assure using the URL and credentials you have been provided.

Logging In

The Login page used to access Mail Assure depends on the user level. Partners (Admin or Technician) users go through https://securemail.management and can also access it from the https://client.securemail.management Login page by clicking on the Login with N-able Single Sign-On (SSO) button.

Customers (Sub-admin, Domain and Email users) with portal access should log in through https://client.securemail.management, or use the branded version of the Login page (where configured).

Non N-able Single Sign-On (SSO) users must log in at https://client.securemail.management.

On the appropriate Login page for your user type, enter your credentials:

Admin

An Admin is a mechanism for grouping access to administrate a set of domains. For our Distributor partners, an Admin will be created for each of your MSPs; for our MSP Partners, we recommend that you create an Admin for each of your customers; for our IT Pro Partners, you may not need to create any Admins. When your Mail Assure account was created, a top-level Admin was created for you.

Each admin is linked to a higher-level admin (a Parent/Child relationship), so you may create a “tree” of Admins as needed to structure your organisation and customers. For example, a large MSP might have multiple Admins representing states in which they offer services, have customer Admins linked to one of the state Admins, and then have customer site Admins as children of the customer Admins, with domains linked to the customer site Admins. In most cases, a single level of customer Admins will be sufficient.

Legacy functionality is available that lets a user log in as the Admin. We recommend that you always use a Technician user instead of doing this.

Every domain is linked to a single Admin. All Technicians for that Admin (or any higher level Admin via the Parent relationship) may administer that domain, including configuring settings, managing queued, quarantined, or archived mail, and managing Email users. When adding a new domain, you choose whether it should be administered by the top-level Admin (common for IT Pro Partners or for in-house domains with MSP Partners), or administered by a lower level Admin (e.g. a customer Admin).

To provide customers with access to the app, ensure that an Admin is created for them, and then create as many Technicians (of that Admin) as required.

Distributor and Partner Admin users ideally log in as a Technician. If using the legacy functionality to log in as the Administrator itself, they log in using their N-able Single Sign-On (SSO) credentials. The username is the email address registered with N-able Single Sign-On (SSO). Please contact Mail Assure support if you do not know this address. Using N-able Single Sign-On (SSO) links your account with other N-able Single Sign-On (SSO) enabled products where these credentials are used.

Lower-level Admin users also ideally log in as Technician users. If using the legacy functionality to log in as the Admin itself, they log in with the username and password provided, or using credentials from another identity provider using OAuth2/OpenID Connect.

Sub-Admin

A Sub-Admin user is simply an Admin user that belongs to a higher level (“parent”) Admin.

Technician

A Technician (previously known as an Admin Alias) is the primary partner and customer user type in Mail Assure. Mail Assure trials created from 2022 onwards provision a Technician user and walk the user through creating an N-able Single Sign-On (SSO) account (if necessary) and logging in as that user.

Trials prior to 2022 only had an Admin and required manually adding Technician users.

A Technician is linked to an Admin account, and all Technicians linked to the Admin have access to the same set of lower-level admins ("Sub-Admins"), domains and mailboxes.

Technicianusers linked to the Partner admin log in using their N-able Single Sign-On (SSO) credentials. The username is the email address registered with N-able Single Sign-On (SSO). Please contact Mail Assure support if you do not know this address. Using N-able Single Sign-On (SSO) links your account with other N-able Single Sign-On (SSO) enabled products where these credentials are used.

Technician users linked to lower level admins log in with the provided username and password, or using credentials from another identity provider using OAuth2/OpenID Connect.

Domain

A Domain user is a Legacy user type, which manages settings, email, and Email users for a single domain. We strongly recommend against using this user type in Mail Assure, and suggest that if you provide app access to customers, you do this with an Admin user, even if the Admin only has a single domain. Domain user accounts may be provided to customers to allow them to manage settings, email, and Email users within the domain.

Domain users log in with their domain name as the username, and a password.

Email

Email user accounts are the logins for individual mailboxes to allow them to access the Mail Assure interface. When logged in as an Email user, users can see their quarantined messages, manage their email settings, train messages, etc.

Email users log in with their email address as the username, and a password.

If you are unsure what user level you are logged in as, you can find this by checking in the upper left hand corner of the screen. Here you will see the username with which you are logged in and the user level.

Forgotten Passwords

Users who log in using N-able Single Sign-On (SSO) but have forgotten their password should use the Forgot Password? link on https://securemail.management

Sub-admin, Domain and Email users who have forgotten their password or want to add themselves as a Mail Assure user, use the Retrieve log-in link in the Login page.

Retrieve log-in link may also be used to create a new email user account and for admins to send the user a customised link to reset their password.

Control Panel

Once you are logged in, you are presented with the application Control Panel. There are three different Control Panel views in Mail Assure and the one you see (and what it contains) depends on your user level and the access permissions for this level.

The following Control Panel levels are available:

  • Admin Level Control Panel - Available to Admin, Sub-Admin and Technician users. See Admin Level Control Panel.
    • Use the Try New Interface link when logged in as an Admin to switch the Admin Level Control Panel to the New Interface skin.
  • Domain Level Control Panel - Available to Domain users and also Admin, Sub-Admin and Technician users with the correct permissions. See Domain Level Control Panel.
  • Email Level Control Panel - Available to Email users and also Admin, Sub-Admin, Technician and Domain users with the correct permissions. See Email Level Control Panel.

Some features are available only to certain Control Panel levels, but some are shared among different Control Panel levels.

For information on how to manage user access to specific areas of Mail Assure, see Manage Permissions.

For an overview of the Mail Assure interface, see Application Overview.

Timeout Settings

The inactivity timeout is currently set at 5 minutes and is the same for all users. This is not configurable.

Supported Web Browsers

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

We do not support Microsoft Edge (legacy) or Internet Explorer, and use of these older browsers may lead to issues with the application. To avoid these potential problems we recommend using a modern and supported web browser.