Mail Assure Troubleshooting
How to train incoming spam in Mail Assure
Last Modified
Wed 13 Jan 15:44 GMT 2021
Description
- Mail Assure user would like to train missed spam
- How to train incoming spam in Mail Assure
Environment
- Mail Assure
Solution
- You can train spam in the Mail Assure Control Panel, or by forwarding the email as an attachment:
- Within the Mail Assure Control Panel:
- Login to Mail Assure dashboard.
- Under General, click Domain overview
- Select the affected domain by clicking directly on the domain name
- Under Incoming, click Train Messages
- Upload .eml or .msg file
- Select the Spam Messages radio button
- Select Continue
- Alternatively, send the email as an attachment to spamreport@spamrl.com
- Within the Mail Assure Control Panel:
- For more information, see Report Spam.
Email addresses or Domains will not be automatically Block listed, this needs to be done separately if required.