Restore Microsoft 365 Data

For detailed steps on restoring date for each of the Microsoft 365 services, select the appropriate service below. Before you begin, ensure you have met the necessary requirements:

Requirements

The following account types are required:

A SuperUser account for the Management Console (for adding domains and initiating backups and restores)
A Security Officer role (for initiating a restore)
A Global administrator account for Microsoft 365

To restore data to a newly created Exchange mailbox or OneDrive account you have to login at least once to the created mailbox/account

N-able may perform maintenance on the account data to improve performance. The duration of such maintenance is expected to be short and the restore will available shortly.

Instructions

Exchange

Log in to the Management Console under a SuperUser account
Open the action menu for the domain and click Restore Exchange

Connect to the Microsoft 365 Exchange domain with administrative account credentials

If you do not see the authentication page, make sure your browser is not blocking pop-up windows.

Accept the required permissions

You will receive a confirmation that the connection has been successful for the restore

Select the mailbox you wish to restore items from. You will see the list of backed up mailboxes and their types (Regular, Shared and Deleted)

Select the backup session you wish to restore from
Select the data to restore and click Next
1. From the Folders tab:
  - Whole mailbox (by ticking the mailbox name)
  - Calendars
  - Contacts
  - Deleted items
  - Drafts
  - Inbox
  - Junk Email
  - Outbox
  - Recoverable items
  - Sent items
2. Select the folder you wish to filter from the list and move to the filters tab
  It is possible to filter for Inbox, Deleted Items, Drafts, Junk Email, Outbox, Recoverable items, Sent items or any additional folders by:
  - Date range
  - Attachments
    - All email
    - Email with attachments
    - Email with no attachments
  - Message fields
    - From
    - To
    - Subject
    - Message content
  It is possible to filter for contacts by:
  - Name
  - Email
  - Company
  It is possible to filter for calendars by:
  - Date range
  - Message fields
    - Organiser
    - Subject
  - Appointment type
    - All
    - Single
    - Recurring
  When restoring Calendar items, these will not be placed back into the original calendar location. Instead these will be placed in a folder titled "Restored_DD-MM-YYYY", where "DD-MM-YYYY" is the recovery date, in the mailbox.name/Calendar/ folder.
Select the restore location for items

You can choose an auto-generated location, the original location or a new location which you will be required to specify.

If you select multiple types of data to restore in Exchange (e.g. calendar events and emails) you will not be able to restore to a new location. You will only have access to restore to the auto-generated location or the original location.

Regular and Shared Accounts
- Single type of data selected for restore:
  Auto-Generated location
  
  Original location
  
  New location
- Multiple types of data selected for restore:
  Auto-Generated location
  
  Original location
Deleted or Unlicensed Accounts
- Where a mailbox has been deleted or is unlicensed, you will only have access to restore to an Auto-Generated or a New location.
  
  Use the dropdown to select the mailbox you wish to restore the deleted or unlicensed mailbox to:
Confirm your intention to start the recovery and close the wizard

Microsoft may resend calendar event notifications when you restore a full mailbox. If you wish to prevent this, please deselect calendar items Learn.

OneDrive

Log in to the Management Console under a SuperUser account
Open the action menu for the domain and click Restore OneDrive

Connect to the Microsoft 365 OneDrive account with administrative account credentials

If you do not see the authentication page, make sure your browser is not blocking pop-up windows.

Accept the required permissions

Tick Consent on behalf of your organisation if you wish to allow this app access to the specified resources for all users in your organisation. No one else will be prompted to review these permissions.

You will receive a confirmation that the connection has been successful for the restore

Select the account you wish to restore items from and click Next. You will see the list of backed up accounts, backup status of the account, the account type (Active or Deleted), number of files and the size of the accounts selection.

Select the backup date on the left and backup session from the dropdown below if more than one backup was completed on that date. Then choose the files and folders to restore from the backup tree

Select the restore location for items, which will be in a panel to the right or below the data selection

Active Accounts

You can choose an auto-generated location, the original location or a new location which you will be required to specify

When restoring to a new location, you may select nested sub-folders

Deleted or Unlicensed Accounts

Where an account has been deleted or is unlicensed, you will only have access to restore to an Auto-Generated or a New location

Use the dropdown to select the account you wish to restore the deleted or unlicensed account to:

Then choose either the automatically generated location, or browse through the tree to select a new location

Selected items restored to the auto-generated location are restored to a new sub-directory created in account.name/ titled "Restored_DD-MM-YYYY", where "DD-MM-YYYY" is the recovery date.

Confirm your intention to start the recovery and close the wizard

SharePoint

Log in to the Management Console under a SuperUser account
Open the action menu for the domain and click Restore SharePoint

Connect to the Microsoft 365 SharePoint account with administrative account credentials

If you do not see the authentication page, make sure your browser is not blocking pop-up windows.

Accept the required permissions

You will receive a confirmation that the connection has been successful for the restore

Select the site you wish to restore from

You will see the list of backed up sites, backup status of the site, the site status (Active or Deleted), number of Sub-sites and number of files.

Select the backup date, backup session and then the items restore from the backup tree

Select the restore location for items, which will be in a panel to the right or below the data selection

Regular Sites
- You can choose to restore to the Original Location
When restoring to the Original Location, you will also see an option to restore original permissions. You can find information on Microsoft 365 SharePoint Permissions here.
- Or a New Location which you will be required to select from a list of locations.
Deleted Sites
- For deleted site collections, you will only have the option to restore to a New Location
Confirm your intention to start the recovery and close the wizard

We cannot restore SharePoint site collection. In cases where site collection has been deleted, you will need to recreate this manually.

Teams

Log in to the Management Console under a SuperUser account
Open the action menu for the domain and click Restore Teams

Connect to the Microsoft 365 Teams account with administrative account credentials

If you do not see the authentication page, make sure your browser is not blocking pop-up windows.

Accept the required permissions

You will receive a confirmation that the connection has been successful for the restore, click Next to proceed

Select the Team you wish to restore from and click Next
You will see the list of backed up teams, the backup status of the team, the time and date of last backup, number of users and number of owners

Select the backup session using the calendar and time dropdown and then select the channels to restore from the backup tree

Provide a new Team Name of the recovery location where you would like to restore the selected items
Click Next
Confirm your intention to start the recovery and close the wizard