Restore Microsoft 365 Data

For detailed steps on restoring date for each of the Microsoft 365 services, select the appropriate service below. Before you begin, ensure you have met the necessary requirements:


The following account types are required:

  • A SuperUser account for the Management Console (for adding domains and initiating backups and restores)
  • A Security Officer role (for initiating a restore)
  • A Global administrator account for Microsoft 365

To restore data to a newly created Exchange mailbox or OneDrive account you have to login at least once to the created mailbox/account

N-able may perform maintenance on the account data to improve performance. The duration of such maintenance is expected to be short and the restore will available shortly.


Cancel Restore

To cancel a currently running restore:

  1. View the devices job queue
  2. Click cancel to the right hand side
  3. Refresh the tab to remove the job

Only restores can be canceled, backups cannot.