Microsoft 365 Domain Properties

Once the Domain Properties windows is open, the different tabs will provide you with the relevant information.

View Overview

On the Overview tab, you can check the account statistics for the services added to the domain.

In here, you will have the opportunity to change the customer that the domain belongs to.

To add new services, follow the Add Microsoft 365 domain steps for the relevant service in the Enable Backups page.

  • You can also add a service from the Overview tab if one has not yet been added
  • You can also use the 3 dots menu to the right of each entry to delete the data source from Backup (2 or more data sources must be configured for this option to be available)

Change Customer

The customer a domain belongs to can be changed by:

  1. Click the customer name
  2. Select the new customer from the dropdown or add a new customer by clicking Add
  3. Click Save

Add Services

To add new services either:

  1. Add it using Add Service Name from the Device Overview tab
  2. Or

  3. Follow the Add Microsoft 365 domain steps for the relevant service in the Enable Backups page

Remove Services/Delete Backups

This is only available to Management Console users with Security Officer permissions, all other users will not see this option.

To remove a service and delete the backups for this service,

  1. Click the three dots to the right of the service to open the Action Menu
  2. Select Delete Service Name

Deleting data can take up to 30 days.

It will not be possible to recover previously backed up data from any mailbox, account or site which has since been removed from the N-able Cloud


The History tab will provide you with a list of the backup and recovery sessions for this device, what data source they are for and the status of this backup session.

The list of historical events can be filtered using the filter options on the left hand side - as each filter is configured, you will see filter chips across the top of the results. Click 'x' in the chip to remove that filter item, or to remove all filters, click Clear all filters.

The date range filter item allows selection of default or custom ranges.

Errors Column

In the Errors column of the History tab, you can click the errors count (if it is over 0) to open the Session errors dialog, which details the errors encountered during the backup itself - these may aid with any troubleshooting of the issue.

Error information given here will be required by support in cases where you contact them for assistance.


You can check the Audit tab to see which user account has been used to carry out actions on the domain.

In here you will be able to see which user account created the domain, added or removed services, amended backup selections, started restores and deleted backup history.

Protected Users

On the Protected users tab, you can view a full list of all protected users, how many of these users are billable and the services protected for these users.

This tab is read-only, but filtering is available on the left hand banner to select which services and types of users you wish to view.

  • Where there is a backup for an Exchange user it will be counted as a Billable User
  • Where there is a backup for a OneDrive user it will be counted as a Billable User
  • SharePoint users detection: the public Microsoft API is utilized to gain information about users on the selected SharePoint site collections. If a user has never logged into the site collection, or had never been referenced in the site collection in some other fashion, then that user will not appear in the console list
  • Where every unique owner of a team will be counted as a Billable User

Export Protected Users

You can export a list of protected users from the Management Console to a spreadsheet in either .xlsx or .csv file formats.

Export files created by the Console contain all the data that is currently displayed in the protected users table. If the data spans across multiple pages, all the pages are exported.

  1. From the protected users tab apply any filters or searches to limit the list of users displayed

    For example using the User Type filter to show only Shared mailboxes

  2. Click Export from the Toolbar
  3. Select the file format from:
    • XLSX
    • CSV
  4. Click Export
  5. The report will then be generated and downloaded