How do I update the Backup Manager to the latest version?
Download the latest version from the Downloads page and run the installation on the device you wish to update. This will overwrite the existing installation, but preserve selections and preferences.
What are the best practices for the Backup Manager setup?
We do not have any best practices, as your usage of the product is all based on you and your customers' needs. If we recommend a specific setup as a best practice for one customer, it may not fit the needs of another. However, if you would like some assistance to resolve any issues or queries, contact our support team.
How many times can I try to guess my security code/encryption key?
There is no limit on the number of times you can guess this. If you cannot remember it and the device is still accessible, you can Convert devices to passphrase-based encryption.
Can I install the Backup Manager on multiple machines using the same device credentials?
Yes, you can. There can be one Quick Installation and any number of additional installations in the restore-only mode.
Can I rename a device or change the password/installation keyfor a device?
No. Unfortunately, device names and passwords/installation keys cannot be changed.
Can I merge data from several backup devices?
Unfortunately, there is no such feature.
How can I test my encryption key?
You can test this by downloading and installing the Recovery Console and adding the device to this. Adding successfully means the devices encryption key is valid.
Is there a minimum recommended upload speed for Backup?
We do not have a minimum recommended upload speed but it must be more than capable of pushing the average amount of data changed daily.
We would suggest that you determine the average daily changes and then check the bandwidth is appropriate.
How do I find out the storage location of my backups?
The storage location can be found by adding the Storage Location column on the Management Console's devices page:
- Log in to Backup Manager
- Expand the Columns dropdown to the right of the page
- Search for 'Storage Location' and ensure this is ticked
- Close this and check the location on your list of devices
Can I change the email address that sends the email notifications and automated reports?
Yes, this can be changed in the Customize branding section of the Customer Management edit customer dialog box.
Can I move a device to a different customer?
Yes, but any assigned products and profiles will have to exist at a parent level so that they will still be available at the destination customer.
If the products or profiles exist at the end-customer level, they must be removed from the device first, then recreated at the new customer level and assigned to the device once it has been moved.