What's New in Report Manager Platform support

Platform support

Report Manager helps ensure compatibility with the latest Microsoft platforms by supporting deployment on SQL Server 2022 and Windows Server 2022. This update prepares you for upcoming end-of-support dates for SQL Server 2019 and Windows Server 2019.

Patch reporting: Executive summary report and patch details report

We’ve improved patch reporting accuracy to give you clearer insights. Key enhancements include:

  • Handle patches with null or missing install dates correctly.

  • Improve logic for calculating missing and installed patch counts by including future-dated patch records with earlier install dates or the latest install status within the report period.

  • Refine filtering logic so “oldest missing patch” and patch category counts exclude irrelevant or deleted patches.

ETL and data processing

Performance and reliability enhancements

We’ve optimized data-heavy Extract, Transform, Load (ETL) packages to improve speed and stability:

  • Fact Transform – CIM Patch: Better handling of large data batches, reduced parallelism bottlenecks, and added options for batch size and incremental processing to help prevent timeouts and resource exhaustion.

  • Fact Transform – Bandwidth Utilization: Added persistent indexing, optimized merge operations, and improved error handling for string truncation and data mismatches.

  • Fact Transform – Availability: Enhanced incremental processing, reduced memory usage, and improved error recovery for long-running jobs.

ETL watchdog and maintenance services

Maintenance services now monitor ETL packages and restrict them from running longer than 18 hours. If a package exceeds this limit, the service attempts a graceful or forced restart to help prevent system lockup and ensure regular data exports.

Customer purge utility: Bulk deletion improvements

The Customer Purge Utility now supports deleting multiple customers at once. We’ve improved the user interface and error handling, and added enhanced logging and feedback to help partners track purge duration and troubleshoot failures.

Security fixes

We’ve strengthened security across Report Manager:

  • Implemented Content Security Policy (CSP) headers on all web interfaces to help mitigate XSS, clickjacking, and code injection risks.

  • Addressed SQL injection vulnerabilities in Admin Console configuration routines.

Applied additional hardening measures, including improved error handling and sanitization in web and API layers.

Upgrade Report Manager

Before upgrading to Report Manager 5.0 SP8, ensure all requirements are met. Back up your data so that it is consistent across the specified date range for both your Report Manager server and your N-able server.

Upgrade Path

You can upgrade to Report Manager 5.0 SP8 from the following version of Report Manager:

  • Report Manager 5.0 SP7

  • Report Manager 5.0 SP6

  • Report Manager 5.0 SP5

Upgrade Instructions

  1. Log in to the Report Manager server

  2. Download and run the .exe file from N-ableMe to install Report Manager 5.0 SP8

    1. Log in to N-ableMe (https://me.n-able.com) and navigate to the software downloads page for Report Manager, or once logged into N-ableMe use the shortcut link Report Manager Software Downloads. Click the Report Manager 5.0 SP8 executable to initiate the download. Once successfully downloaded, run the executable on the Report Manager server.

    2. Before installing, the Report Manager Requirements Checker verifies that all installation requirements are met. If a previous compatible version of Report Manager is detected, the system performs an upgrade. If an earlier, incompatible version is detected, you will receive an error message. Please be aware that after you click Continue in the Requirements Checker, there may be a delay before the first screen of the installer appears.

  3. After the upgrade completes, refresh your browser and clear your browser cache to see the latest changes.

  4. Provide access to users by referring to the post-installation steps in the Installation Guide.

  5. For more information on Report Manager such as system requirements, refer to the User Guide.

Fixed Issues in Report Manager 5.0 SP8

Main Jira ID Description Additional Information
NCCF-1130281 Patch Details report inaccurate - fixed patch count mismatches and missing/incorrect data in reports. Addressed multiple issues causing incorrect data, failed or incomplete reports, and improved the clarity of error messages to help users quickly identify and resolve reporting problems.
NCCF-490926 Installer fix - resolved failures due to missing directories and permission issues. Enhanced the installer to handle edge cases during upgrades and fresh installs, reducing failures due to missing files, permission issues, or environmental inconsistencies.
NCCF-728855 ETL fix - PSA ticket collection now handles nulls and API errors gracefully. Improved the PSA ETL pipeline to gracefully handle null values, authentication errors, and API changes, ensuring reliable and complete ticket data ingestion from external systems.
NCCF-716848 Export fix - resolved failures due to data truncation and transaction log issues. Fixed export and import failures caused by oversized data, full transaction logs, and intermittent connectivity, adding smarter retry mechanisms and better diagnostics for troubleshooting.
NCCF-672490 Access group fix - users now see only the correct customers and scheduled reports. Corrected logic for user permissions and access groups, ensuring users only see the correct customers and can reliably create, view, and manage scheduled reports.
NCCF-579867 ETL performance - improved reliability and logging for maintenance and data processing. Strengthened the overall stability of the application, expanded logging for faster root cause analysis, and improved debug tools to support quicker resolution of future issues.