Upgrade Report Manager

Before upgrading Report Manager to a newer version:

  1. Ensure all requirements are met.
  2. Back up your data so that it is consistent with a date range for both your Report Manager server and your N-able N-central Server.
  3. Create a backup of the encryption key.

    4. If you don’t have a copy of the encryption key, you may need to revert, restore from the backup, and then perform the upgrade again.

Upgrade Path

You can upgrade to Report Manager 5.0 SP6 from the following versions of Report Manager:

  • 5.0 (5.0.0.165+)

Upgrade Instructions

  1. Log in to the Report Manager server.
  2. Download the .exe file for the version of Report Manager you want to upgrade to from N-ableMe:
    1. Login to N-ableMe.
      1. Search for "Report Manager"
      2. Select Software Downloads as the "Type".
      3. Or once logged into N-ableMe use the shortcut link Report Manager Software Downloads.
      4. Choose the version of Report Manager to download.
      5. Click on the download link and review the Secure Hash Algorithm 256-bit (SHA256) code.
    2. The Report Manager Requirements Checker will verify that all installation requirements are met. If a previous version of Report Manager is detected, the system will perform an upgrade.
      1. If an earlier, incompatible version is detected, you will receive an error message.
      2. After you click Continue in the Requirements Checker, there may be a delay before the first screen of the installer appears.
  3. After the upgrade is complete, refresh your browser to see changes.
  4. Grant and provide access to users.
  5. Provide access to users by following "Accessing Report Manager" in the online help.