Report Manager 5.0 SP7 Release Notes

Build: 5.0.7.15 | Last updated: 2/10/2025

What’s New

Report Manager 5.0 SP7 upgrades the outdated Autotask SOAP API 1.6 to the modern Autotask REST API 1.0, ensuring continued reliability and efficiency in ticket collection.

Upgrade Report Manager

Make sure all requirements are met before upgrading to Report Manager 5.0 SP7. Before upgrading, make sure to back up your data so that it is consistent with a date range for both your Report Manager server and your N-able N-central Server.

Upgrade Path

You can upgrade to Report Manager 5.0 SP7 from the following version of Report Manager:

  • Report Manager 5.0 SP6

  • Report Manager 5.0 SP5

Upgrade Instructions

  1. Log in to the Report Manager server

  2. Download and run the .exe file from N-ableMe to install Report Manager 5.0 SP7

    1. Log in to N-ableMe (https://me.n-able.com) and navigate to the software downloads page for Report Manager, or once logged into N-ableMe use the shortcut link Report Manager Software Downloads. Click the Report Manager 5.0 SP7 executable to initiate the download. Once successfully downloaded, run the executable on the Report Manager server.

    2. Before installing, the Report Manager Requirements Checker verifies that all installation requirements are met. If a previous compatible version of Report Manager is detected, the system performs an upgrade. If an earlier, incompatible version is detected, you will receive an error message. Please be aware that after you click Continue in the Requirements Checker, there may be a delay before the first screen of the installer appears.

  3. After the upgrade is complete, refresh your browser to view the changes.

  4. Provide access to users by referring to the post-installation steps in the Installation Guide.

  5. For more information on Report Manager such as system requirements, refer to the User Guide.

N-central 2022.5: updated cipher list

N-central updated its cipher list in the 2022.5 release and removed support for older ciphers.

The change primarily affects third-party applications, including Report Manager, running on Windows Server 2012 R2 and earlier operating systems as the host operating system no longer meet the cipher requirements for communicating with N-central 2022.5 and later.

The cipher change does not generally affect third-party applications running on Windows 2016 and later where the host operating system supports the below cyphers.

For further information, please refer to the article: Network Security profiles - TLS versions and ciphers supported

Fixed Issues in Report Manager 5.0 SP7

Item Description
NCCF-456679 Maintenance ODS Cleanup ETL is not trimming database table for scheduled task history
NRM-4076 PSA Configuration ETL is not updating the IsDeleted column on Credentials table
NCCF-456682 SEM Antivirus Definitions Activity ETL - Invalid object name 
NCCF-456677 Customer Purge utility - Omits some applicable data tables when purging a customer
NCCF-396945 Backup ETL Merge error when backdated records appear
NCCF-264449 Patch ETL Error on Date data type conversion
NCCF-396944 Report Accuracy - Network Reliability section in ESR is missing data
NCCF-456680 Network Oversight Report shows NO DATA for Connectivity
NCCF-288446 Patch Status and related reports not completing when Not Approved status is selected
NCCF-456681 Maintenance_ODS_Cleanup ETL RowsAffected error
NCCF-317100 Increase ETLBatchProcessingDays to 10 days to improve efficiency
NCCF-346715 Various ETLs have DateID error
NCCF-355792 SQL optimization of CIM Patch ETL to prevent timeout failures
NCCF-390982 Ticket ETL has Enumparse trust error
NCCF-456676 Previous Title displayed when selecting group, and correct message 'Too Many Records, please filter' is not displayed on Recipent Groups page
NCCF-483979 Fix accuracy of Technical Summary and Executive Summary report for Bandwidth Utilization in some Regions
NCCF-498072 Improve Security of WebService endpoint used by Export process from N-central