Report Manager 5.0 SP6 Release Notes
Build: 5.0.6.142 | Last updated: 2/10/2025
What’s New
This release includes over 80 bug fixes and improves the overall reliability and usability of Report Manager. Please see the fixed bugs list for more details.
Upgrade Report Manager
Make sure all requirements are met before upgrading to Report Manager 5.0 SP6. Before upgrading, make sure to back up your data so that it is consistent with a date range for both your Report Manager server and your N-able N-central Server.
Upgrade Path
You can upgrade to Report Manager 5.0 SP6 from the following version of Report Manager:
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5.0 SP5 HF1 (5.0.5.101+)
Upgrade Instructions
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Log in to the Report Manager server
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Download and run the .exe file from N-ableMe to install Report Manager 5.0 SP6
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Log in to N-ableMe (https://me.n-able.com) and navigate to the software downloads page for Report Manager. Click the Report Manager 5.0 SP6 executable to initiate the download. Once successfully downloaded, run the executable on the Report Manager server.
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Before installing, the Report Manager Requirements Checker verifies that all installation requirements are met. If a previous compatible version of Report Manager is detected, the system performs an upgrade. If an earlier, incompatible version is detected, you will receive an error message. Please be aware that after you click Continue in the Requirements Checker, there may be a delay before the first screen of the installer appears.
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After the upgrade is complete, refresh your browser to view the changes.
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Provide access to users by referring to the post-installation steps in the Installation Guide.
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For more information on Report Manager such as system requirements, refer to the User Guide.
Fixed Issues in Report Manager 5.0 SP6
| Item | Description |
|---|---|
| NRM-4264 | Report Manager failing to install on VRA SQL Servers |
| NRM-4262 | Reporting Fix: accounts with restricted user and customer permissions show "No Customers Found" |
| NRM-4260 | Requirements Checker providing false positive that SSIS is installed |
| NRM-4259 | ETLs not triggering due to expected/missing SQL registry path |
| NRM-4258 | Executive Summary Report Shows Some Patches As Missing Even Though A Superseding Patch Was Installed |
| NRM-4253 | ETL fix: Fact Transform - CIM Computer System failed - Invalid object name |
| NRM-4252 | ETL fix: Dimension Transform - Patch failed - "Incorrect syntax near the keyword ''AS''.". |
| NRM-4251 | ETL fix: IsRestoreResync error |
| NRM-4218 | System Error when creating a Scheduled Report |
| NRM-4169 | ETL fix: Fact Transform - CIM ComputerSystem - Ensure historical records are not closed when device is still Active |
| NRM-4168 | Scheduled Reports and Recipient Groups do not show Service Organization name when Customer Name or Site Name is the same |
| NRM-4167 | Executive Summary Report fails to upload upon installation - XmlException |
| NRM-4166 | Executive Summary Report - Network Reliability omits legacy service Agent Status data |
| NRM-4155 | ETL fix: RestoreResync set to true regardless of input |
| NRM-4151 | ETL Fix: Asset Data is not being resynched successfully due to early triggering of table renaming |
| NRM-4147 | Reports - Application Data is inaccurate |
| NRM-4141 | Executive Summary Report - Remote Control Summary Chart is overlapping Network Hardware Inventory |
| NRM-4130 | ETL Fix: Fact transform - it backup exec - cannot insert null job_name |
| NRM-4129 | Can´t access "Recipient Groups" |
| NRM-4128 | ETL Fix: Fact Transform - Device Management History - Asset Data missing after Dim_Date errors |
| NRM-4123 | ETL fix: Maintenance_ODS_Cleanup ETL taking > 6hrs |
| NRM-4122 | ETL Fix: Fact Transform - IT Device License Compliance - Cannot insert the value NULL into column 'Applications Are In Compliance' |
| NRM-4111 | ETL Failing: Fact Transform - IT Incident Device_Service: conflict with FOREIGN KEY due to missing device |
| NRM-4106 | ETL fix: Fact Transform - Availability further improvements for LEFT or SUBSTRING error |
| NRM-4095 | Hardware Inventory Report error - Arithmetic Overflow |
| NRM-4089 | ETL is interrupted by restart of Maintenance service if ETL Status SQL query of times out 6x in 6 hours |
| NRM-4088 | Executive Summary Report - Third Party Patching shows Summary section if unchecked and score is low |
| NRM-4080 | ETL Fix: IT Backup Exec - MERGE statement conflicted |
| NRM-4064 | Fresh install of SP6 or upgrade from < 5.0 SP5 HF2 to SP6 is missing some branding images. |
| NRM-4059 | Maintenance fix: Error reading "Time of Last Maintenance": String was not recognized as a valid DateTime. |
| NRM-4056 | Maintenance ETL is interrupted by Watchdog while looping on trimming ODS tables |
| NRM-4051 | Report Generation fix: undefined variable errors |
| NRM-4048 | Watchdog is killing Report Manager service frequently - Availability ETL failing |
| NRM-4045 | Exports to Report Manager Fail Due To A Logic Flaw In The SSH Connection Code |
| NRM-4039 | Custom Reports Deleted Upon Upgrade The Report Manager 5.0 SP6 Beta Build |
| NRM-4026 | The "Clear Browser Cache" Message Is Constantly Displayed In Report Manager After Upgrading To N-central 2021.1 HF5 Or Above |
| NRM-4005 | Error when connecting through N-central > Reports > Report Manager link - Session is invalidated |
| NRM-4000 | Disk Usage Trending Report - Incorrectly Displays The Same Site Name For All Devices |
| NRM-3999 | License Usage and Comparison Report counts some revoked licences indefinitely in Summary section |
| NRM-3991 | "An Error occurred loading a control for this report" Displayed When Running The "Critical Error" Report |
| NRM-3987 | The PSA "Testing Connection" Modal Box Doesn't Correctly Display The Detailed Error Message |
| NRM-3986 | ETL Fix: Config Transform - PSAConfiguriation is ovewriting the Autotask credentials encrypted by RM |
| NRM-3984 | Scheduled Reports in Report Manager not appearing |
| NRM-3980 | ETL Fix: Maintain_ODS falling due to small chunk size and large database |
| NRM-3973 | The Report Viewer Download Link In The Requirements Checker Is Broken |
| NRM-3971 | ETL Fix: Config Transform - PSAConfiguration |
| NRM-3970 | Unable To Save Autotask credentials In The Report Manager Admin Console |
| NRM-3967 | Admin Console does not load - error in ReportInterface application |
| NRM-3959 | Software Inventory Report does not upload upon installation |
| NRM-3956 | ETL Fix: Config Transform PSA Configuration is not updating the IsDeleted column on Credentials table |
| NRM-3955 | Rebranding of SP6 and Develop |
| NRM-3949 | Fact Transform - Ticket ETL is not collecting tickets for any PSA on 2012 |
| NRM-3947 | Installation Error - must declare scalar variable @donthsOfYear |
| NRM-3946 | Test Connection button failing when PSA is HDM |
| NRM-3941 | ETL Fix: Fact Transform - HelpDeskManager |
| NRM-3936 | ETL Fix: Fact Transform - Connectwise does not collect tickets |
| NRM-3930 | Site Overview Report - Office-Related Info is missing |
| NRM-3929 | ETL Fix: Dimension Transform - Patch |
| NRM-3926 | Requirements Checker - Update to .NET 4.7 as a Minimum Requirement |
| NRM-3919 | Report Manager: ensure export data flow and export handshake is secure |
| NRM-3918 | Provide Microsoft's ReportViewer 2010 installer alongside Report Manager Installer |
| NRM-3906 | ETL Fix: Dimension Transform - Folder - prevent insert into ETL_LOG with same start and end date |
| NRM-3905 | ETL Fix: Fact Transform - Ticket - exception |
| NRM-3902 | Requirements Checker - Incorrectly verifies the N-central Version |
| NRM-3901 | Requirements Checker Never Finishes The SSIS Check |
| NRM-3893 | Change range for random port when making ssh conection |
| NRM-3887 | When a generic error (not catched Exception) is throwed, the error page is not showed |
| NRM-3886 | Fact Transform - Licenses ETL failing on TRY_CONVERT |
| NRM-3883 | Base Tables Are Not Re-exported When A Datasource Is Deleted And A New Datasource Is Created |
| NRM-3882 | The "Hardware Inventory" Report Isn't Displaying Asset Data For Devices |
| NRM-3880 | Error creating reports in Reporting Services during installation |
| NRM-3879 | Report Manager service fails to start when NetTcpPortSharing Windows service is disabled |
| NRM-3878 | ExportSSHPort datasource field should be added in patch file for upgrades |
| NRM-3866 | etladaptor does not account for tls 1.2 correctly |
| NRM-3858 | The Daily Incident Summary Report Returns No Data When A Single Day Is Selected |
| NRM-3839 | SQL Server 2019 support |
| NRM-3836 | ETL Failing: PSA ETL Due to Unexpected Data |
| NRM-3825 | ODS Transform - Setup should not be an optional etl in admin |
| NRM-3821 | Feature: Update System Requirements to .NET 4.7 |
| NRM-3820 | RCE vulnerability in Report Manager - AuditorMaint |
| NRM-3814 | Feature: Export over a Secure Channel using SSH |
| NRM-3813 | ODS Cleanup Fails To Run Due To Incorrect DB Trimming Logic |
| NRM-3806 | ETL Failing: CIM Application |
| NRM-3796 | ETL Failing: Fact Transform - Ticket |
| NRM-3793 | The "License Usage and Comparison" Report Erroneously Puts All Devices Into a "Professional Network-class" Column |
| NRM-3789 | ETL fix: Fact Transform - Availability package improvements |
| NRM-3745 | Report Manager Erroneously Tries To Pull Ticketing Data Regarding Deleted Customers |