Enroll macOS devices

When a customer is not eligible for Automated Device Enrollment, or you determine it's not the best option for the customer, you can set up manual enrollment using the following tasks:

Enrollment of Virtual Machines (VMs) in Device Management for Apple is not tested or supported.

If the Enrollment Helper is disabled, use this task to enroll specific macOS devices.

Requirements

  • The Apple Push Notification service (APNs) must be set up prior to enrollment.

Enable Enrollment Helper to prompt end users to enroll their macOS device

  1. In the left-hand navigation menu, click Views > All Devices.

  2. Click the checkbox next to the device(s).

  3. From the top menu, click Device Management for Apple > Enrollment Helper > Enable.

  4. Click Enable.

End user actions to enroll macOS devices

When end users are prompted to enroll their device, they are guided through the following steps:

  1. In the Enrollment dialog, select Continue to enroll your device, or opt to install the enrollment profile at a more convenient time by selecting Later.

    When you select Continue, an explanation of the next required steps display.

  2. Enter an administrative password when prompted to authorize changes.

    macOS only supports one mobile device management MDM solution per device. If we detect a third-party MDM profile on the device, our MDM profile does not install, and N-central indicates the discovery of another MDM on the device. You must remove the existing MDM profile from the device.

    After the device authenticates with the Device Management for Apple server, we return a successful enrollment message on the computer and in the device Summary tab in N-central.

    After the device is enrolled, the end user no longer receives security or permission notifications for our products, except for Screen Recording for Take Control, which Apple does not allow to be approved using any MDM solution.

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Updated: Jul 23, 2024