Updated: April 5, 2021

Create an Access Group


An Access Group is a group of customers or devices that users can view and administer. When you create an access group, you define a specific list of customers or devices that have similar attributes for the administration required. Access Groups provide an easy way of assigning one or many users to a selection of clients to administer their network. Access Groups work in conjunction with Roles to define what and where a user performs his tasks.

For more information on Access Groups, see What is an Access Group.

If the Access Groups menu is unavailable or you cannot add or edit an Access Group, you do not have permissions to do so.

Access Group inheritance

Due to the parent/child structure of N-able N-central, when you create an Access Group at a parent level, that Access Group will also be available the child levels.

For example, a Access Group added at the SO level can be used at the Customer and Sites level. If an Access Group is added at the Customer level, the Access Group is available for only that Customer and at the Sites level below, not at the SO level, or any other Customer.

Create a Customer access group

All child levels can use but not modify the inherited parent Access Group.

  1. Click Administration User ManagementAccess Groups.
  2. Click Add > By Customers.
  3. Enter a name and description for the group.
  4. Click the Customers tab and select customers from the list.
  5. Selecting a customer or device automatically selects the sites beneath it. You can deselect sites you do not want in the group.

  6. Click Propagate to all new Customers/Sites (when at the Service Organization level) to automatically include any new sites under a customer if they are added in the future.
  7. Click the Users tab and assign the Access Group to specific users.
  8. Click Save.

Create a device access group

  1. Click Administration User ManagementAccess Groups.
  2. Click the By Devicesand select devices from the list. If no devices are listed, click Assign Devices and select the devices to include in the Access Group, then click Assign.
  3. Click the Users tab and assign the Access Group to specific users.
  4. Click Assign Users if there are no users listed.

  5. Click Save.

N-able N-central creates an Access Group with the selected customers. When you view the Access Group, the customers/devices in the group are highlighted to stand out from the other customers/devices in the list. If you assigned users to that group, those users now have access to perform work for those customers based on the Roles and Permissions granted.