How to configure the Microsoft Intune Integration as a Microsoft SI
References to any Microsoft-related procedures are accurate as of date of this topic being published / updated, and N-abledoes not guarantee their accuracy or validity.
Using the System Integrator (SI) Microsoft Intune account, as the MSP you will manage your customers M365 Services through your customers' own subscriptions/tenants.
This type of N-able N-central integration requires that you as the MSP sets up integration directly to your customers Intune account for each of your customers. As this is a direct setup from customer to MS Intune, there is no customer mapping. The recommended setup is to use the CSP model if available.
A CSP setup and SI setup cannot coexist under the same SO in this release of N-central.
The SI model should ONLY be used when the CSP model is not available or will not work. The CSP model is the ideal setup for N-able N-central.
- At the SO level, navigate to Integrations > Integrations Management.
- Click Activate on the line that includes Microsoft Intune.
- Verify that the account being used is NOT a CSP-level account:
The account you are using cannot have 'Intune' in the name.
- In another browser tab, go to https://partner.microsoft.com/.
- Login with an account that has the Global administrator role for the tenant in Intune.
- Go to the Dashboard.
- Navigate to CSP > Customers.
- In the window pane on the right, verify that child customer accounts do not display.
- Verify that the SO has been activated:
- Navigate to Integrations > Integrations Management.
- Confirm that Microsoft Intune is shown as being activated:
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Navigate from the SO level to the Customer level.
- Click Integrations > Microsoft Intune > Setup.
A prompt will ask you to authenticate the account using the Microsoft Identity Platform. - Click Open Microsoft Identity Platform to launch the Intune authentication.
This will launch a Microsoft authentication window. - Login with an account that has the Global administrator role for the tenant in Intune.
- Click Next.
- Accept the "MS Intune Application".
The following message will display: "You have successfully authenticated this Microsoft Intune account with N-central. You can close this window." - Go to Microsoft Endpoint Manager.
- Confirm that the app has been added to your user account. Find your account name in the Users listing, then click Applications in the Manage pane.
- You will need to set up each customer individually in N-central.
- At that Customer level in N-able N-central, navigate to Integrations > Microsoft Intune > Setup.
A prompt will ask you to authenticate the account using the Microsoft Identity Platform. - Click Open Microsoft Identity Platform to launch the Intune authentication.
This will launch a Microsoft authentication window. - Login with your customer's Intune administrator account, or your credentials for that customer.
These credentials are specific only to the customer you are setting up. - Accept the "MS Intune Application".
The following message will display: "You have successfully authenticated this Microsoft Intune account with N-central. You can close this window." - Go to Microsoft Endpoint Manager.
- Confirm that the app has been added to your user account. Find your account name in the Users listing, then click Applications in the Manage pane.
- Refresh the page to update.
- You will see the following confirming the authentication:
- The customer has now been set up successfully.