Tools
The Tools tab enables you to troubleshoot and resolve your customer's issues without remotely controlling a user's workstation and interrupting them.
For more information, see Direct device support.
This feature is available for Windows and Mac devices with N-able N-central agents.
| Windows | Mac | ||
|---|---|---|---|
| Services | Windows services (not N-able N-central services) | Processes | Review, start, and end processes running on the Mac device |
| Processes | Review start and end processes currently running on the Windows device | Command Line | Access to a command-line interface |
| Registry | Configuration options in the Windows Registry | File System | File management functions, such as copying and deleting files |
| Applications | Installation and patch management for applications on the device | Task Execution | Run managed patch tasks, scripting tasks and automation policies on demand |
| Startup Applications | Enable or disable applications that automatically run when the computer start | ||
| Printers | Jobs in the print queue | ||
| Command Prompt | Access to a command-line interface | ||
| File System | File management functions, such as copying and deleting files | ||
| Task Execution | Run scripting tasks and automation policies on demand | ||