The Tools tab enables you to troubleshoot and resolve your customer's issues without remotely controlling a user's workstation and interrupting them.

For more information, see Direct device support.

This feature is only available for Windows devices with N-able N-central agents.

Services Windows services (not N-able N-central services).
Processes Review start and end processes currently running on the device.
Registry Configuration options in the Windows Registry.
Applications Installation and patch management for applications on the device.
Startup Applications Enable or disable applications that automatically run when the computer starts.
Printers Jobs in the print queue.
Command Prompt Access to a command-line interface.
File System File management functions, such as copying and deleting files.
Task Execution Run Scripting tasks and  Automation Policies on demand.