The Tools tab enables you to troubleshoot and resolve your customer's issues without remotely controlling a user's workstation and interrupting them.
For more information, see Direct device support.
This feature is available for Windows and Mac devices with N-able N-central agents.
|Services||Windows services (not N-able N-central services)||Processes||Review, start, and end processes running on the Mac device|
|Processes||Review start and end processes currently running on the Windows device||Command Line||Access to a command-line interface|
|Registry||Configuration options in the Windows Registry||File System||File management functions, such as copying and deleting files|
|Applications||Installation and patch management for applications on the device||Task Execution||Run managed patch tasks, scripting tasks and automation policies on demand|
|Startup Applications||Enable or disable applications that automatically run when the computer start|
|Printers||Jobs in the print queue|
|Command Prompt||Access to a command-line interface|
|File System||File management functions, such as copying and deleting files|
|Task Execution||Run scripting tasks and automation policies on demand|