To increase security when installing N-able N-central agents, a registration token is required. This ensures that the individual(s) installing the agent are the ones who should be performing this task, and not an outside source or hacker.
You can only use registration tokens on agents and probes from version 2020.1 and higher. It will not work when installing older agents on older operating systems.
When you generated a registration token, it is included in the agent install package when you download the customer-centric agent for the customer. If you are sending the customer a URL of the agent installer, you need to send the token to the user to complete the installation screens.
Ensure that users have the proper permissions to generate the tokens.
Click Administration > User Management > Roles.
Select the role.
Under Devices > Network Devices, ensure Edit Device Settings and Registration Tokens are set to Manage.
- Click Actions > Download Agent/Probe and click Get Registration Token.
- Click Copy Token to copy the token to the clipboard. Paste into an email to send to the user for input during agent installation from a URL download.
- Click Get New to generate more tokens.
A generated token is automatically packaged with the agent installer when downloading a customer-centric installer.
Clicking Get New does not revoke a previous token; it adds additional tokens to the generated list. This is useful if you want to use different tokens for different customer locations.