Converting from agent to probe monitoring

Some Operating Systems on Windows devices may no longer be supported for agent installation or cannot communicate using the configured Network Security profile. If you still need to monitor these devices, you will have to convert the devices to probe-based monitoring.

When converting, there will be a loss of monitoring as you become limited to SNMP and WMI monitoring, as well as TCP options.

Some services can not be monitored by probes and will have to be removed. To check if a service can be monitored by a probe, go to Device DetailsMonitoring and click the service's name. Under the Service Details tab, click the drop-down next to Monitored By. If the service can not be monitored by a probe, there will not be a probe in this drop-down list.

In order to convert to probe monitoring, there must be a probe installed in the environment.

Agent-dependent integrations like DNS-F and Intune will no longer be available.

See Locate legacy agent software to find any outdated agent software then complete the conversion steps below or remove the services that cannot be converted.

  1. In Device Details, click Settings > Local Agent.

  2. Uncheck Install Local Agent.

  3. Click Monitoring and, under the Probe/Agent column, locate which services are monitored by Local Agent.

  4. Click the name of the service, then click Service Details.

  5. Click on the drop-down next to Monitored By.

  6. Select a probe from the list.