Erase all data from a mobile device

Important Update: Please read our release note about important updates and limited functionality of our Mobile Device Management solution with the launch of our new Device Management for Apple (DMA). We recommend you enroll your iOS devices with DMA. Read more about migrating from MDM to DMA.

Remove all data on selected mobile device if the device has been lost or stolen to avoid sensitive or proprietary information from falling into the wrong hands. When you choose to remove all data, everything will be removed including email, Wifi and VPN settings, and so on. This also removes the N-able N-central MDM application from the device which means that it will no longer be managed by N-able N-central.

If you only want to erase the corporate data on the mobile device, remove the appropriate MDM profile(s) from the device.

1. Click Views > All Devices.
2. Click the Mobile Devices tab and select the check box next to the device (or devices).
3. Click Erase All.
4. Click Yes.

N-able N-central sends the command to wipe the mobile device of all relevant settings, information and the MDM application, effectively returning it to a default state.