Add a note to mobile devices

Important Update: Please read our release note about important updates and limited functionality of our Mobile Device Management solution with the launch of our new Device Management for Apple (DMA). We recommend you enroll your iOS devices with DMA. Read more about migrating from MDM to DMA.

Add notes to a managed mobile device to store information about the device, the owner of the device and any other troubleshooting information. Adding notes to a mobile device enables you to communicate indirectly with a technician who may be in charge of monitoring and maintaining the device. For example, any issues that have come up with the device, or information on when it is in the office for maintenance. Notes provide a easy method of communication. Notes do not affect the usability of the device.

1. Click Views > All Devices.
2. Click the Mobile Devices tab.
3. Select the check box next to the device (or devices) that you want to edit.
4. Click Add Note.
5. Enter the text and click Save.

The note is saved with the device information. To view the note, click on the device name and click the Notes tab.