View ticket details in Device Details

You can get an overview of all tickets on a device by going to the Device Details view. From here you can view ticket information, create tickets or connect directly to the PSA.

You cannot update or view Tigerpaw tickets in N-able N-central.

  1. Click ViewsAll Devices.
  2. Click the device Name.
  3. Click the Monitoring tab.
  4. On the Status tab, you can Create a ticket or review a Ticket ID.
  5. To review more detailed information on tickets and any ticket notes, click Ticketing.
  6. In the Ticket Notes area, click View Notes to review any notes that have been appended for internal review.