Create tickets through the Device Details screen

The Device Details view provides a "single pane of glass" view of the health of a device. From this window, you can quickly get an overview of the device's components, active issues and other system information.

Use the Device Details screen to create a ticket to correct an issue with a customer's device.

Click the Tickets drop-down arrow to create a ticket, and to view the last five tickets that have been created against the selected device.

You cannot update or view Tigerpaw tickets in N-able N-central.

  1. Click ViewsAll Devices.
  2. Click the name of the device.
  3. In the Active Issues pane, click Create in the Ticketing column for the issue that appears.
    Click Tickets > Create Ticket in the upper right corner of the screen.

    Click the Tickets drop-down to see the last five tickets that have been created against the selected device.

    Clicking Tickets > Create Ticket allows you to quickly create a ticket against the device, even if the ticket you want to create doesn't correspond to a monitoring service in N-able N-central.

    For example, if you're troubleshooting "Problem #1" with N-able N-central, and come across "Problem #2", click Create Ticket to log a ticket about Problem #2 without leaving the page.

  4. Complete the required information and select a Ticketing Recipient to whom to assign the ticket.
  5. Click OK.

The ticket is assigned and given a ticket number for tracking. To see the status of the ticket, click ViewsAll Devices and click the name of the device. The Recent Tickets pane displays the ticketing status.