The Device Details view provides a "single pane of glass" view of the health of a device. From this window, you can quickly get an overview of the device's components, active issues and other system information.
Use the Device Details screen to create a ticket to correct an issue with a customer's device.
Click the Tickets drop-down arrow to create a ticket, and to view the last five tickets that have been created against the selected device.
You cannot update or view Tigerpaw tickets in N-able N-central.
- Click Views > All Devices.
- Click the name of the device.
- In the Active Issues pane, click Create in the Ticketing column for the issue that appears.
Click Tickets > Create Ticket in the upper right corner of the screen.
Click the Tickets drop-down to see the last five tickets that have been created against the selected device.
Clicking Tickets > Create Ticket allows you to quickly create a ticket against the device, even if the ticket you want to create doesn't correspond to a monitoring service in N-able N-central.
For example, if you're troubleshooting "Problem #1" with N-able N-central, and come across "Problem #2", click Create Ticket to log a ticket about Problem #2 without leaving the page.
- Complete the required information and select a Ticketing Recipient to whom to assign the ticket.
- Click OK.
The ticket is assigned and given a ticket number for tracking. To see the status of the ticket, click Views > All Devices and click the name of the device. The Recent Tickets pane displays the ticketing status.