Update tickets using the Device Details screen
The Device Details view provides a "single pane of glass" view of the health of a device. From this window, you can quickly get an overview of the device's components, active issues and other system information.
Update a ticket in N-able N-central to change the details of an existing ticket for a customer's device.
You can assign multiple users to an existing ticket (for those integrations that support this).
You cannot update or view Tigerpaw tickets in N-able N-central.
- Click Views > All Devices.
- Click the name of a device.
- In the Recent Tickets (Last 3 Days) pane, under the Ticket Action column, click Update for the issue that appears.
- Update the information as necessary and click OK.
You can also change the ticket Status and the Assigned Users by clicking directly on these for a given ticket, or by doing the same in the Last 5 Tickets Created For This Device view under the Tickets drop-down arrow.
N-able N-central updates the ticket information for the device.