Setup Ticketing for HaloPSA Integration

Integrating HaloPSA with N-central allows you to automate ticket creation and streamline service management. By linking notification profiles to ticketing recipients, you ensure that alerts and escalations are handled consistently and efficiently. Before you begin, make sure your notification profiles are complete, as HaloPSA uses these profiles - including types, recipients, and triggers - when generating tickets. This setup helps reduce manual work, improve response times, and maintain accurate records across your PSA system.

Setup a Notification Profile in N-central

  1. Go to Monitoring > Notifications.

  2. Select Add Notification to create a new notification profile.

  3. Configure the Profile and Trigger Details.

  4. After setup click Save to apply.

If you enter an escalation delay, N-central uses the most recent delay setting, whether it was entered in the notification profile or in the ticketing recipient.

For detailed configuration information visit the What are notifications section.

Create a Ticketing Recipient

To configure a ticketing recipient for HaloPSA in N-central:

  1. At the SO level, go to Administration > PSA Integration > Ticketing.

  2. Add Ticket Details

    1. Select Add.

    2. Enter a Name and Description to identify the ticketing recipient.

    3. Choose the Ticket Type. This maps directly to HaloPSA and determines the associated teams, agents, workflows, and rules.

    4. Select a Ticket Category. If HaloPSA has rules linked to this ticket type, those rules override the following settings.

    5. Complete any additional ticket settings as required.

  3. Configure Notification Settings

    1. Select Acknowledge Notifications and Suppress All Escalations

    2. Review and configure the Handling Repeat Failures section.

    3. Select the Windows Event Log properties that determine whether N-centrall updates an existing ticket or creates a new one.

  4. Associated Notification Profile

    1. Use Filter by Owner to change the owner view.

    2. In the Primary Notification column, select the profiles to associate with the ticketing recipient. You can select multiple profiles.

    3. Configure First Escalation Delay and Second Escalation Delay if needed.

  5. Set Notification Schedule

    1. Choose a Schedule Type:

      • Entire Day: Tickets can be created at any time.

      • Daily Interval: Tickets are only created during the specified start and end times.

      2. We recommend Entire Day to avoid missed ticket creation outside the interval.

  6. Select Save to apply the configuration.

Configure Notifications for Status Changes

When a service status returns to Normal, you can configure N-central to update the ticket status or close the ticket and send an email to notify the technician.

  1. At the SO level, go to Configuration > Monitoring > Notifications.

  2. Select the notification associated with the ticketing recipient.

  3. In Trigger Details, select the Notification Name.

  4. Select Notify on return to Normal.

  5. Select OK.