N-central Troubleshooting

Service Availability report

Last Modified

Thu Apr 27 14:34 GMT 2023

Description

The Service Availability report provides a summary of the availability of the network infrastructure and business services over the reporting period. This report is multi-customer enabled. To select multiple customers, press and hold down the Ctrl key, and then click each customer that you want to select.

Environment

N-able N-central

Solution

More information about this service can be found in our Online help:

Availability reports

It should be noted that this report does not look at the status of "Warning" or "Disconnected". If the device was disconnected for 12 hours of the day, it is still reported as 100% uptime. Only when the service transitions to failed is the calculation done.