Mac Agent Keeps Overwriting Existing Agent

Last Modified

Wed Jul 10 13:26 GMT 2019

Description

  • We are installing several Macs of this customer but the new agents keep overwriting existing agents.
  • These are all new individual mac and not cloned.
  • Mac device with the new Touchbar are being falsely identified as the same device so they bump the previous device.

Environment

  • N-able N-central
  • Mac device with newer Touchbar technology

Solution

  • In this case the Touchbar on the Mac actually has its own MAC Address which is presented by the Operating System as a Network Adapter.
  • All devices with this Touchbar use the same MAC Address for that hardware and as such will register with N-able N-central based on that matching MAC Address.
  • This creates unwanted overlap of what should otherwise be individual devices.
  • Further Reading:
  • This behavior is being addressed in N-able N-central by NCCF-10352.
  • For a work-around, you can add the MAC Address to the Discovery Defaults exclusion list.
  • Mac Address to Exclude:
    • ac:de:48:00:11:22
  • Instructions on how to add a MAC exclusion:
  • Existing devices will likely need to be removed from N-able N-central (deleted) due to the existing overlap in device asset data.