How to clean re-install the Take Control agent on N-able N-central

Last Modified

Wed Jan 10 14:58 GMT 2023

Description

• How to remove and re-install the Take Control agent on a remote device.

Environment

• N-able N-central
  • Take Control

Solution

Use the N-able N-central UI to uninstall and re-install:

These steps can only be performed at the SO or Customer level.

1. Select the desired device.
2. Go to Remote Control Settings > General.
3. Uncheck the option Install Take Control.
4. Click SAVE.
5. Click ADD TASK> Update Asset Info.
6. Wait a few moments so the uninstall command takes action on the remote end.
   • This can vary from 2 minutes to 15 minutes depending on the remote environment.
7. Go to Remote Control Settings > General.
8. Check Install Take Control.
9. Click SAVE.
10. Click ADD TASK > Update Asset Info and wait for a few minutes (as in step 6).

If the issue is not resolved, follow the steps below:

1. Select the desired device.
2. Go to Remote Control Settings > General.
3. Uncheck the option Install Take Control.
4. Wait a few moments so the uninstall command takes action on the remote end.
5. If existing, run the uninstall application located on this path: C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\uninstall.exe:
   • You can run this file remotely & silently using the Command Line option from the Tools > Command Prompt in N-able N-central by running the commands:
     • 64-bit systems:

       1. cd "C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central"

       2. C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central> uninstall.exe /S

     • 32-bit systems:
       1. cd "C:\Program Files\BeAnywhere Support Express\GetSupportService_N-Central"
       2. C:\Program Files\BeAnywhere Support Express\GetSupportService_N-Central> uninstall.exe /S
6. If existing, delete the ProgramData folder and the BA Agent folder respectively:
   • C:\ProgramData\GetSupportService_N-Central
   • C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central
7. Go to Remote Control Settings > General.
8. Check Install Take Control.
9. Click SAVE.
10. Click ADD TASK > Update Asset Info.
11. Wait until the installation completes.

If these instructions do not help please contact our support team and ask for the manual installer link.