Contacting Technical Support
If you require assistance with configuring N-able N-central or have a technical issue, contact Technical Support using the N-able Partner Success Center at https://success.n-able.com/ and clicking the Need Assistance button. You can also call at 1-855-679-0817, or use the LiveChat feature within N-able N-central.
You can submit a case through the Partner Success Center directly here. You will need to be logged in to the Partner Success Center.
In the Success Center Knowledge Base is a wide arrange of information including:
- Case management access
- All current N-able products, service packs and hot fixes, along with the appropriate release notes and installation guides
- product documentation, including online help, manuals, system requirements, installation/configurations guides and technical references
- Support definitions, holiday support coverage calendars, and product life-cycle policies.
The LiveChat enables you to communicate directly with a Support representative if online and open and review tickets.
For information on the port and address requirements, see Required ports and IP addresses for N-able N-central Support.