Manage webhooks in MSP Manager

An MSP Manager webhook lets MSP Manager send real-time data to another application when a specific event occurs.

Instead of polling for changes, a webhook pushes data immediately. For example, MSP Manager can send a notification when a ticket is created or updated.

Add webhooks in MSP Manager for integrations

  1. Go to Settings > Company Settings > Integrations and choose the Webhooks tile.
  2. Select Add.
  3. Enter a Name and a destination URL for the receiving system.

  4. Select Test Connection. The connection must succeed before you can save the webhook.
  5. (Optional) Create a shared Secret value that both systems use to confirm that webhook requests are legitimate and unchanged. For more information, see Webhook security and signing secrets.
  6. Confirm that the Enabled checkbox is selected for the webhook. If you want to enable it later, clear the checkbox.
  7. Select the Event Types you want to share with the other application. For information about event types, see Webhook events in MSP Manager.
  8. Select Save.

Edit MSP Manager webhooks

  1. Go to Settings > Company Settings > Integrations and choose the Webhooks tile.
  2. For the webhook you want to edit, select the Actions menu and choose Edit.

  3. Make your changes.
  4. Select Save.

Delete MSP Manager webhooks

  1. Go to Settings > Company Settings > Integrations and choose the Webhooks tile.
  2. For the webhook you want to delete, select the Actions menu and choose Delete.
  3. Select Delete to confirm the action.

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