Unable to assign a team to a new ticket during creation

Last Modified

Sun Mar 01 12:45 GMT 2020

Description

• A team has been created via the Settings > Users & Permissions > Teams option within MSP Manager
• Created team is unable to be assigned to a new ticket during the creation phase
• Users can only be added one by one

Environment

• N-able MSP Manager

Solution

• This is expected behaviour.
• To add groups of users to any new tickets, you would use the Queues Feature for this
• Queues can be found under Settings > Tickets & Workflows > Queues
• From here, you can name the Queue, add a description and assign all relevant users to that queue
• This will then allow you to add the queue of users during ticket creation done manually or via Workflow & Rules