MSP Manager Assigned Users to Ticket Queues functionality

Last Modified

Mon Jan 07 10:44 GMT 2019


  • What effect does assigning users to a ticket queue have?


  • N-able MSP Manager


  • Ticket queues are essentially only a filtering option within MSP Manager and the assigned users have no impact
  • Assigned Users will not be notified or auto assigned tickets that are assigned to that queue
  • All users can view the ticket queue, it is not restricted to assigned users
  • To submit a feature request, or to vote for or comment on an existing request, go to the Partner Success Center Ideas Forum.